Manager, Inside Sales

Key Responsibilities

• Lead, coach, mentor, and develop the Inside Sales team while fostering a culture of accountability, collaboration, and continuous improvement.
• Partner with the General Manager to execute commercial strategies that support branch growth, profitability, and customer retention.
• Support Outside Sales Representatives through account strategy, quoting, pricing, customer service, and business development initiatives.
• Review sales performance, bookings, margins, inventory movement, forecasting, and customer trends to identify opportunities and risks.
• Drive proactive inventory management by partnering with purchasing and operations to improve inventory turns and reduce aged inventory.
• Develop strong relationships with key customers and assist with strategic account planning, customer issue resolution, and retention efforts.
• Collaborate with operations to improve communication, delivery performance, customer satisfaction, and overall branch execution.
• Ensure accurate and timely quoting, order processing, and customer follow-up while maintaining a high level of customer service.
• Coach team members through performance feedback, training, career development, and succession planning.
• Identify opportunities to improve processes, leverage technology, and increase team efficiency.
• Support hiring, onboarding, and development of future sales talent.
• Serve as a leader during organizational change by promoting collaboration, communication, and operational excellence.
• Monitor market trends, competitive activity, supplier changes, and customer needs to support business planning.
• Perform additional leadership responsibilities as assigned.

Qualifications

• Bachelor's degree in Business or related field preferred.
• 5+ years of experience in metals distribution, manufacturing, industrial sales, or a related commercial environment.
• Prior leadership experience preferred.
• Demonstrated ability to coach, influence, and develop employees.
• Strong business acumen with an understanding of sales, customer service, inventory management, pricing, and profitability.
• Excellent communication and relationship-building skills.
• Ability to analyze data and make sound business decisions.
• Strong organizational and problem-solving skills.
• Proficient with Microsoft Office and ERP systems (AS400 experience preferred).
• Ability to travel occasionally as needed.

Preferred Characteristics

• Customer-focused leader with a continuous improvement mindset.
• Strong collaborator who builds partnerships across departments.
• Comfortable balancing strategic thinking with day-to-day execution.
• Demonstrated ability to lead through change.

• Interested in long-term business growth and developing future talent.

  
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