Associate Administrator Valley Baptist Harlingen

COMPANY BACKGROUND:

Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas. Our care delivery network includes United Surgical Partners International, the largest ambulatory platform in the country, which operates ambulatory surgery centers and surgical hospitals. We also operate a national portfolio of acute care and specialty hospitals, other outpatient facilities, a network of leading employed physicians and a global business center in Manila, Philippines. Our Conifer Health Solutions subsidiary provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers, and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve. For more information, please visit www.tenethealth.com. 

MARKET SUMMARY:

Valley Baptist Medical Center – Harlingen 

At Valley Baptist Medical Center— Harlingen, we’ve been providing comprehensive care services for the expanding Rio Grande Valley community since 1925. It’s been our goal to offer our patients excellent service in a faith-based environment.

Here you’ll find:

• 2000 employees and 375 medical staff members ready to help you
• 586 licensed beds
• 2 off campus emergency departments and 2 outpatient imaging centers. 
• The Rio Grande Valley’s first and most experienced Comprehensive Stroke Center and Cameron County’s only Trauma Level II Center 
• Leading Service lines in Cardiology, Neuroscience, Orthopedic, Surgery, Oncology, Women’s Services and more
• The Rio Grande Valley’s first and only Micro-Hospital located in Weslaco, Texas (operates under Valley Baptist Medical Center- Harlingen license)
• Training of the next generation of physicians, allied health, nursing, and healthcare professionals thanks to our partnership with the University of Texas Rio Grande Valley and many other colleges/universities 
• And much more!

https://www.valleybaptist.net/home

POSITION SUMMARY:

The Associate Administrator has responsibility for developing management objectives and policies for the various departments and monitoring the results. He/she also interprets objectives, policies, and procedures. Further, the Associate Administrator is responsible for coordinating the activities of the assigned departments with other departments both within and outside the hospital. The Associate Administrator resolves problems with department heads concerning use of resources, as well as encourages and maintains open lines of communication with and between employee groups, other medical personnel, and patients and their family members.

FUNCTIONAL EXPECTATIONS & REQUIREMENTS: 

The Associate Administrator has responsibility for evaluating the performance of the various departments, as well as the performance of key managers and supervisors. He/she advises employees promptly when performance problems arise or changes are needed. 

Other functional requirements include:

• Establish the operating budgets for the various departments and monitor performance against budgets.
• Assist Administration with special projects and with short and long term strategic planning.
• Attend promptly to the administrative details of the position including the signing of documents, preparation of reports, completion of performance appraisals, and other employee-related actions.
• Ensure that all operations within the scope or the position are carried out in an ethical, responsible manner.
• Develop, with the help of the responsible department heads, standard operating procedures for the departments within the position’s span of control.  Coordinate with other departments and medical staff as needed.
• Approve expenditures to the level established by upper management.

ORGANIZATIONAL LEADERSHIP - EXPECTATIONS & REQUIREMENTS:

As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.

In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance: 

Optimize Execution

• Establishes realistic and aggressive team/individual goals, and action plans that deliver results (e.g., tasks that lead to the renovation of patient rooms).
• Demonstrates high visibility, consistently interacting with key stakeholders to inform, advise, listen, encourage, and challenge (e.g., routinely rounds with employees, physicians, patients, etc.).
• Optimizes facility’s financial and human resources by overseeing day-to-day operations in a high quality and cost conscious manner (e.g., maintains appropriate staffing ratios, oversees throughput in ER and other high volume departments, actively manages quality initiatives, leads successful supply cost initiatives).
• Clearly understands and communicates the Balanced Scorecard metrics and targets to the organization (e.g., reviews BSC performance and builds action for lagging areas with Department Directors).

Use Astute Judgment

• Demonstrates high level complex problem solving abilities (e.g., identifies drivers of service line losses).
• Uses highly developed expertise in quantitative analyses to define and support facility goals (e.g., builds a solid financial business case for expansion of ICU).
• Understands business development and physician recruitment strategies that lead to a competitive advantage.
• Working knowledge of patient care standards reflected in federal and state regulation (e.g., JC accreditation, HCAHPS, etc.). 

Lead Boldly

• Takes decisive operational action in high stakes situations or times of crisis and uncertainty (e.g., responds to local disasters, such as a hurricane).
• Promotes or asserts own position and ideas for operation improvement, quality care delivery, revenue, and volume growth (e.g., identifies and champions a new throughput process in the OR).
• Seeks and champions new ideas and initiatives that create operational/strategic advantage (e.g., forging a privileged relationship with local employers).
• Decisively confronts and resolves issues or barriers to success (e.g., actively addresses physician concerns about new clinical processes).
• Assumes COO responsibilities in absence of COO .

Apply Financial Insights

• Understands financial indicators/levels and delivers year over year improved financial performance (e.g., actively contributes to ideas that curtail cost in the facility’s business plan).
• Uses financial and productivity analysis vs. anecdotes to make decisions  (e.g., continually reviews cost and productivity reports and directs efforts for improvement in targeted areas of opportunity).

Drive Organizational Success

• Builds consensus and commitment across disparate facility managers, physicians, and home office staff with often competing priorities, with short and long-term goals (e.g., hosts discussions to shape and align stakeholders on MPI goals and approach).
• Engages in team bench strength assessments and recruitment or promotion action plans that meet current/future talent needs (e.g., identifies and develops/mentors younger tenure talent).
• Is an effective team member with the facility’s CEO, CFO, CNO, and DBD to pursue new growth, implement new processes, and/or address new challenges (e.g., A-Team challenge to improve HCAHPS scores).
• Provides ongoing feedback, measurement and assessment process that measure performance to plan and cause course correction for direct reports (e.g., meets with staff weekly to discuss progress on key initiatives/operations).
• Partners effectively with medical staff to continually improve the quality and level of services provided (e.g., actively participates in MEC, meets frequently with Chief of Staff).

CANDIDATE EXPERIENCE, ATTRIBUTES AND EDUCATION REQUIREMENTS:

A minimum of three years of progressively responsible hospital management experience. Ability to act as liaison between the administrative and medical staffs, Board of Directors, and external stakeholders. Ability to provide leadership to establish priorities and to develop and implement solutions.

• Highly developed expertise in quantitative analysis to support definition and advancement for the hospital’s goals and objectives.
• Ability to understand physicians’ viewpoints and needs, and work strategically in the best interest of patients and the hospital. A strong reputation for sustained inclusive, trust-based physician relations.
• Proven success in balancing cost/quality issues and partnering with medical staff to address productivity improvements and initiatives.
• A high orientation to detail with proven analytical and financial skills.
• A team player who excels in developing team momentum, enthusiasm, and pride.
•  High level, complex problem-solving abilities both in groups and in one-on-one situations.

Professional Attributes

• The capacity, maturity, stature, and communication skills to eventually assume a more senior leadership role in a hospital system. Capable of working with staff and assisting them in their continued development, as well as enhancing their performance in a supportive team environment. 
• Able to think strategically and have the communication and leadership skills to follow through on development plans.
• Ability to demonstrate effective decision-making skills based on thoughtful determination and excellent intuitive judgment.
• Excellent interpersonal skills; a skilled and dedicated listener, comfortable in a variety of settings dealing with diverse constituencies; a broad thinker. The ability to communicate clearly and effectively both verbally and in writing.
• Goal oriented individual who is fair-minded, intelligent, and able to command respect and to manage by influence.
• Ability to establish trust and to gain support when making difficult decisions and choices.  High-principled and thorough, with a high energy level and a strong team orientation.
• An individual open to giving meaningful consideration to new ideas and solutions and will seek out ways to solicit input from many sources.
• Someone with a deep understanding of the interrelatedness and interdependence of disparate hospital departments and is committed to helping them function well together. 
• One who values a collegial environment that fosters the open exchange of creative ideas and solutions.
• An individual with the ability to bring diverse constituents together toward a common goal and vision. 

Personal Attributes

• An energetic, results-oriented individual, not content with the status quo. One who constantly seeks to achieve a higher level of performance.
• An individual of highest personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices. Able to establish immediate credibility with peers, senior leadership, and the medical staff. 
• Self-confident and assured with significant presence and charisma, but with balanced ego. 
• A high-energy individual with a strong work ethic and high expectations for performance.
• Someone who delegates to others but holds them accountable and demands excellence and timely performance.

Education/Certifications

• An undergraduate degree from a recognized and accredited institution is required and an MBA/MHA or equivalent is preferred.

Compensation

• A competitive compensation program will be tailored to the selected candidate. Base salary will be supplemented by a performance bonus and comprehensive, well-rounded benefits program, which includes relocation assistance.

Travel

• Minimal. Ability to travel in market. Selected candidate will be required to pass a Motor Vehicle Records check.

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