Medical Assistant 3

JOB SUMMARY

Under supervision of the Administrative Nurse Manager and MA Supervisor, guided by policies and procedures of the Ambulatory Services, and in collaboration with the Clinical Nursing Staff, the Hospital Assistant III assists in the delivery of care to patients in multiple Cancer Center ambulatory group practices.  This position supports the various cost centers within the Cancer Center, multiple campuses, and satellite offices. Work includes a variety of personal care and nursing procedures including assuring positive care outcomes. They  will perform assigned patient care and laboratory procedures in support of the specialty care services provided to patients within the practices. They are required to learn and be able to assist in all Cancer Center specialty practices. S/he is required to adhere to the Telephone and House Standards as adopted by the Medical Center.

DUTIES & ESSENTIAL JOB FUNCTIONS

%  

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

75%

Yes

Utilizes clinical knowledge in the practice and infusion settings through: 

• Validating and documenting patient reported information

• Obtaining, reporting and documenting vital signs

• Following established safety, environment and infection control standards.

• Performs routine clinical functions, including but not limited to vital signs, height, weight, pain screening and documentation of chief complaints.

• Document use of interpreter as appropriate.  Work with interpreting services to facilitate interpreter participation for medical appointments in person, by video or by phone.

• Assists with medication reconciliation by helping patients to update their medication lists.

• Assists Nurses and Providers and patients in preparation for exam and/or procedures.

• Able to perform sterile processing procedures in outpatient clinic such as Cidex OPA and maintain all appropriate logs. 

• Assist in complex medical procedures such as Laser, TRUS, Colposcopy, Anoscopy and IRC.  Successfully complete all appropriate competencies to ensure appropriate training and skill to assist and set up for said procedures.

• Act as chaperone as needed for medical providers.

• Works as a float for all Cancer Center practices.

• Transports patients as directed and ensures their safety.

• Monitors patient flow in and out of the clinic.

• Obtains specimens and performs simple Point of Care Testing as directed.   Including QA/QC and EKGs

• Obtains specimens and performs simple laboratory procedures conforming to all policies and procedures related to specimen handling and processing.

• Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log).

• Completes referrals to other providers as ordered by the physician

• Obtains authorizations from insurers for medications

• Performs clinical activities in an accurate and timely manner

• Assist physician staff in writing and sending out patient communications

• Complies with all Ambulatory Services and Medical Center policies and    procedures for infection control, safety, administrative and clinical practice.  Complies with activities mandated by JCAHO/Title 22

• Completion of annual competency testing

• Ensures all medication cabinets remain locked at all times.

15%

Yes

Collaborates with all members of the practice team in activities to coordinate patient care.

• Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Medical Center Telephone Standards.

• Ensures a professional and helpful working environment by upholding the House Standards as adopted by the Medical Center.

• Notifies providers of patient delays and service issues.  Acts and advocate for patients to help facilitate provider punctuality in seeing patients according to schedule.

• Communicates provider delays with front office team and makes regular announcements to waiting room as needed when delays are over 30 minutes.

• Shares pertinent information and observations with other health team members.

• Identifies and communicates problems to the nursing staff or appropriate supervisor.

• Offers suggestions for change or improvement in clinic/practice operations.

• Assists patients with issues and complaints utilizing conflict management skills.

• Coordinates care and resolves patient care issues using Mercury Messaging phones.

• Utilizes Electronic Health Record (APEX) for documentation within the scope of practice of a Hospital Assistant which may include but not limited to: 

• Documentation of vital signs, height, weight and pain scale.

• Enter patient chief complaint and history (i.e. tobacco/family hx/ med/surg/social).

• Enter patient reported medications and allergies.

• Order & sign POCT with signed protocol.

• Documentation of point of care test results.

• Enter & “pend” scripted orders from provider.

• Open a Medication Refill Encounter for provider.

• Scheduling laboratory, radiology and other testing with a written order from a provider. 

• Open telephone encounters.

• Open staff messages.

10%

Yes

Operations Maintenance - Other duties as assigned

• Maintains clean, well-stocked exam rooms, hub rooms and lab.   Responsible for ordering, and maintaining supplies.  Maintenance of lab equipment.

• As requested reviews Lab log of results and prints results for providers

• Obtains insurance authorizations for medications, procedures and film or slide review authorizations.

• Schedules complex procedures and coordinates services for patients 

• Assigns other Hospital Assistant lunches and ensures coverage of clinic

• Maintains supply standards as directed by nursing staff or appropriate supervisor.

• Adheres to infection control procedures as outlined in the Infection Control Manual. 

• Adheres to the Ambulatory Services policy and procedures for the cleaning, disinfecting and sterilizing of equipment.

• Participates in various QI and Customer Service initiatives such as wait time studies, outcome data collection from procedures, etc.

100%

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. 

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways.  Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility. 

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. 

• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Performs any other duties related to patient care activities as required.

REQUIRED QUALIFICATIONS

• Certification from an approved Medical Assistant program; or equivalent combination of training and experience. 

• Knowledge and abilities essential to the successful performance of the duties assigned to the position. 

• Ability to communicate effectively, both directly and over the phone.

• Able to meet physical requirements.

• This position requires flexibility to orient and work at all UCSF Health locations.

PREFERRED QUALIFICATION

• One year’s experience as a Hospital Assistant in a medical practice. 

• Experience with insurance verification, medical record data abstraction, medical assisting, or patient financial services strongly preferred. 

• Degree from accredited medical assisting school. 

• Bi-lingual or multi-lingual capability (Spanish, Cantonese, Russian) strongly preferred.

• Current State of California Phlebotomy Certification (CPT1)

REQUIRED LICENSES/CERTIFICATIONS

Please list

• Current American Heart Association CPR Certification