Outpatient Rehab Aide

JOB SUMMARY

Under supervision of the Practice Manager, Rehab Supervisor and licensed therapists, the Rehab Aide, (Hospital Assistant 2) assists in the delivery of care to patients being seen in the practice, including direct and indirect support. Work includes a variety of personal care and basic clinical procedures including assuring positive care outcomes.

They will perform assigned patient care and review of systems data collection in support of the specialty care services provided to patients within the practices, including physical therapy, Occupational therapy, and Speech-language pathology practice. They are required to learn and be able to assist in procedures. They are required to adhere to the Telephone and House Standards as adopted by UCSF.

The Rehabilitative aide actively participates in departmental and organizational programs, including performance improvement activities, inservices and staff development activities.

REPORTING RELATIONSHIPS

Supervises no staff

DUTIES & ESSENTIAL JOB FUNCTIONS

% 

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

55

PATIENT CARE RESPONSIBILITIES

1. Monitors patient flow in and out of the clinic, supports patient safe transport to and from therapy, and may room the patient. 
2. Utilizes ApeX for monitoring patient flow, safety and communication within the scope of practice of Rehab aide.
3. Assists therapists (PT/OT/SLP) in preparation for evaluations, treatment, procedures, equipment and patient care activities.
4. Acts as chaperone as needed for therapists. Notifies therapists of patient delays and service issues. Advocates for patients by helping facilitate therapist and clinic punctuality. Communicates therapist delays to front office team and assists patients with issues and complaints utilizing conflict management skills. Shares pertinent information and observations with other health team members.
5. Communicates effectively and efficiently with patients, families, department staff, managers and other UCSF personnel.
6. Demonstrates effective time management skills in all aspects of position including patient care activities and clerical duties within a standard workday.

25

FACILITY MANAGEMENT RESPONSIBILITIES

1. Responsible for the maintenance of equipment including compliance checks, ordering, stocking and tracking of equipment.
2. Maintains clean, well-stocked treatment rooms and areas, including gyms. Maintenance of equipment and supply standards as directed by therapists or appropriate supervisor.
3. Assists with clerical duties.
4. Assists with reception duties.

20

DEPARTMENTAL RESPONSIBILITIES

1. Performs other relevant duties as needed.
2. Participates in department improvement activities, staff inservice education program, staff, discipline and area meetings. 
3. Contributes to the goals of the department by participating in special projects, committees, etc.
4. Represents the department as a professional through behaviors exhibited in communication, organization, accountability, responsibility and integrity.
5. Participates in orientation and training of new staff.
6. May seek appropriate opportunities for ongoing education.

100%

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, teamwork, cultural sensitivity and competency.   
• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues and uses personal experiences to model and teach Living PRIDE standards. 
• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways.      Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
• Picks up and disposes of any litter found throughout entire facility. 
• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. 
• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned or instructed.

REQUIRED QUALIFICATIONS

• High School graduation and two years of related experience or an equivalent combination of education and experience;

• This position requires flexibility to orient and work at all UCSF Medical Center locations.

• Prior clinical based experience requiring interaction with patients.

• Ability to communicate effectively in English, both orally and in writing.

• Ability to recognize signs of distress.

• Possession of or proven eligibility for CPR certification.

• Basic computer skills in word processing and online communication.

• Possession of excellent interpersonal, time management, problem solving, and self-initiation skills.

   

PREFERRED QUALIFICATION

• Prior outpatient patient care experience working with sports medicine, orthopedic and neurologic patients in an interdisciplinary team.

• Prior experience working in an academic medical center environment.

• College degree in a related field.

• Holds advanced certifications such as ATC, CSCS, or other relevant professional certification.

• Knowledge of basic medical terminology.

• Ability to use Excel.

• Knowledge of rehab equipment including modalities, Alter-G, BTE, TRX, treadmill, body weight harness.

REQUIRED LICENSES/CERTIFICATIONS

Current American Heart Association BLS-CPR certification