Medical Assistant 3 (BUSH GEN MED)

JOB SUMMARY 

Under supervision of the Nurse Manager, guided by policies and procedures of the Ambulatory Services, the Hospital Assistant III assists in the delivery of care to patients being seen in the practice.  They will perform assigned patient care procedures in support of the care services provided to patients within the practice.  They are required to adhere to the Telephone and House Standards as adopted by the department.  The assistant also assists with front and back office responsibilities, which include scheduling, pre-registering, verifying insurance, obtaining referrals and authorizations and coordination of required medical and financial information. They work as a team member with other staff and consistently projects a professional, caring and courteous demeanor. The Hospital Assistant III is responsible for the efficient patient flow and provides support to multiple physicians. They communicate with referring physicians’ offices,and serves a liaison for the outside providers. They are responsible for insurance authorizations and pharmacy refills, as well as complicated treatment authorizations and hospital admission arrangements. The MA must have flexibility to cover multiple UCSF Health center clinics. 

REPORTING RELATIONSHIPS 

Supervises no staff   

DUTIES & ESSENTIAL JOB FUNCTIONS 

%   of time 

Essential 

Function 

(Yes/No)   

Key Responsibilities 

(To be completed by Supervisor) 

80 

YES 

Monitors patient flow in and out of the clinic. Obtains patient’s vital signs, height, weight, pain screening, and documentation of chief complaints, and may room the patient. Utilizes ApeX for documentation within the scope of practice of an Medical Assistant   

YES 

Assists nurses and providers in preparation for exam and/or equipment (i.e. biopsy/PAP) 

YES 

Updates HCM banner. Carries out orders, hands AVS, schedules follow up and discharges patients. Obtains specimens and performs simple Point of Care Testing as directed. Testing as directed. Including QA/QC and EKGs.  

Upon successful completion of UCSF specific medication administration test, training, modules and observations, HA II can administer injectable vaccines after verification of medication and dose with provider immediately prior to vaccine administration  

Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by TJC/Title 22  

Transports patients as directed and ensures their safety 

Documents use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by video or by phone.     

Obtains specimens and performs simple Point of Care Testing as directed. Testing as directed. Including QA/QC and EKGs.  

Utilizes ambulatory non-provider protocols to order and sign POCTs.  

Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log)    

Performs clinical activities in an accurate and timely manner    

Assists with procedures as needed for the department specialty and determined by the l Manager or Director 

Performs in basket functions identified as area of responsibility related to patient’s messages, labs, authorizations and other tasks  

Acts as chaperone as needed for medical providers. Notifies providers of patient delays and service issues. Advocates for patients by helping facilitate provider punctuality. 

Communicates provider delays to front office team and assists patients with issues and complaints utilizing conflict management skills. Shares pertinent information and observations with other health team members. 

Other duties as assigned such as completing referrals to other providers as ordered by the physician, obtaining authorizations from insurers for medications, and assisting the physician staff in writing and sending out patient communication 

Maintains clean, well-stocked exam rooms. Maintenance of lab equipment and supply standards as directed by nursing staff or appropriate supervisor.  

20 

YES 

Perform other relevant duties as needed 

100% 

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) 

LIVING PRIDE STANDARDS 

Service Excellence 

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. 

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices 

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures. 

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

   

Work Environment 

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. 

• Picks up and disposes of any litter found throughout entire facility. 

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows. 

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.   

• Protects the physical environment and equipment from damage and theft. 

OTHER FUNCTIONS AND RESPONSIBILITIES 

• Performs other duties as assigned. 

• Assist in other departments when necessary.  

• Practicing and maintaining State and other regulatory body (e.g. JCAHO) policies  

• Demonstrates accountability and responsibility for department expectations and standards.  

REQUIRED QUALIFICATION 

• Certification from an approved Medical Assistant program; or equivalent combination of training and experience.   

• Knowledge and abilities essential to the successful performance of the duties assigned to the position. 

• Current American Heart Association CPR Certification 

• Minimum of 1 year of recent experience working in a busy health care environment. 

• Familiarity with insurance verification and authorizations 

• Ability to sit at a computer terminal for extended periods of time, with no restrictions for keyboarding. 

• Strong computer skills, including basic keyboarding skills, and experience and ability to work effectively in Word and Excel.   

• Ability to prioritize and work efficiently with multiple forms of patient & provider communication including email, fax and phone system. 

• Excellent organizational and problem-solving skills. 

• Excellent verbal skills. 

• Excellent interpersonal skills 

• Strong writing skills to include the ability to compose basic office communications. 

• Ability to deal sensitively and effectively with patients. 

• Ability to communicate effectively and efficiently with team physicians and referring physicians 

PREFERRED QUALIFICATION 

REQUIRED LICENSES/CERTIFICATIONS 

• Current American Heart Association CPR certification 

• CPT-1 Certification required for Primary Care departments 

o   ****If applicant does not have a CPT-1, they will be hired as Hospital Assistant II and will be reclassified to a Hospital Assistant 3 once they receive CPT-1 certification with the State of California 

POPULATIONS SERVED  

Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as “Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient’s age.” is sufficient. Select from the following patient age categories. 

             Infant             

             Child                

             Adolescent      

             Adult              

             Geriatric