Program Director, Pediatric Cardiovascular

Job Summary:

Provides strategic and operational leadership for multiple non-invasive cardiovascular service lines of the Pediatric Heart Center at UCSF Benioff Children’s Hospital, including the Pediatric Echocardiography Laboratory, Fetal Cardiovascular Program, and Pediatric Stress/EKG Laboratory. Oversees clinical practice, operations, quality, accreditation, regulatory compliance, and resource management to ensure the delivery of safe, high-quality, patient-centered care.  Directs multidisciplinary teams, establishing operational strategies, implementing new programs and service standards, and ensuring effective management of staffing, fiscal, and material resources. Collaborates with physician and administrative leadership to optimize patient access, coordinate clinical operations, mitigate risk, and drive continuous improvement across the continuum of care.

Department Description:

The Pediatric Non-Invasive labs at UCSF consist of the Pediatric Echocardiography, Fetal Cardiovascular Program, and Pediatric Cardiovascular Stress and EKG. 

The non-invasive cardiovascular testing labs/departments provide a full spectrum of diagnostic testing to inpatient, outpatient and outreach clinic populations across multiple sites within UCSF Health, including our San Francisco and Oakland Hospitals. The teams supporting these sites include Advanced Practice Providers, Cardiovascular Technologists, Sonographers, Hospital Lab Technicians, as well as various other support staff.

% 

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

35

Operations Management

• Manages day-to-day operations for the Pediatric Echo lab, Fetal Cardiovascular Program and Pediatric Stress/EKG lab
• Implements lean management tools across areas to ensure alignment with goals and operational improvements towards targets
• Ensures managers and supervisors effectively implement clinical workflows, equipment standards, and cardiovascular best practices. 
• Facilitates multi-disciplinary collaboration to improve practices and integrate services in a way that optimally serves patients and physicians.
• Represents cardoivascular services on interdisciplinary committees. 
• Ensures proper guidelines are in place for quality assurance testing and monitoring of cardiovascular technology and equipment. Recognizes trends and identifies short and long-term solutions to resolve problems and improve performance.
• Keeps up to date on trends in cardiovascular care delivery.  Collaborates with peers from other University institutions to discuss staffing, workflows, policies/protocols, equipment, cost containment and other operational issues
• Collaborates with various stakeholders to ensure timely delivery of care across multiple locations service in the inpatient, outpatient, and outreach populations
• Implements restructuring and change management initiatives to support program strategy. 
• Develops and reviews long-term strategic goals with senior leadership.
• Oversees the establishment of service, productivity, and cost containment metrics. 
• Develops new programs and initiatives based on industry best practices. 
• Help facilitate problem definition and goal setting around the True North Boards. 
• Aligns incentive award program goals with UCSF Health organizational objectives.

20

People Management

• Manages personnel actions including but not limited to hiring, managing work schedules, and corrective action, counseling, and performance evaluations.
• Provides leadership to cardiovascular service managers and supervisors. Reviews and approves individual professional development plans, with succession planning in mind. Identifies the need for professional development programs for cardiovascular service staff.
• Develop a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives. Works with clinical educators and leadership to evaluate core competencies with clinical team.
• Facilitates and oversees resolution of human resources, labor relations, employee safety and risk management issues.
• Forecasts staffing for workforce planning. Implements restructuring and change management initiatives to support program strategy.  Partners with Labor Relations in ensuring bargaining agreement rules are being kept to facilitate any required discplinary actions.

10

Financial Management

• Forecasts, develops, and monitors fiscal planning for cardiovascular services.
• Monitors budget expenditures, coordinates resource needs and ensures cost-competitive acquisition of supplies and equipment. Prepares variance analyses of budgeted resources and investigates discrepancies.   Adresses capital equipment needs regularly. 
• Manages revenue management functions, such as auditing for quality and compliance, educating providers in coding requirements and recommending system improvements. Works with billing and registration staff to improve services and trains on new policies and procedures.
• Manage patient care in a cost-effective manner, consistent with the financial goals of the organization. Plans and are accountable for the annual operative and capital budget for assigned areas.
• Manages the process for replacement and investment positions, including attending eRF meetings.

30

Strategy       

• Collaborates with senior leadership and/or physicians on issues related to short and long-term program planning.   Participates in national organizational meetings and/or committees in order to gain broader operational perspective.
• Oversees the establishment of service, productivity, and cost containment metrics. 
• Develops new programs and initiatives based on industry best practices. 

5

100%

Minimum Requirements:

• Bachelor’s degree in related area and / or equivalent experience / training
• Five (5) years’ work experience as a Pediatric Cardiac Sonographer in a dedicated pediatric Echo Lab
• Five (5) years’ of prior management/supervisory experience in a dedicated pediatric Echo Lab
• In-depth clinical practice and applied background in one or more cardiovascular and service areas
• Advanced knowledge of industry trends
• Strong knowledge of medical center, HR and UC policies and processes
• Knowledge of relevant external regulations
• Strong leadership, fiscal, and operational management skills
• Advanced interpersonal skills to develop and maintain professional relationships with clinical and professional staff at all levels, resolve conflict and foster collaboration and coordinate cardiovascular services across functions
• Strong analytical and critical thinking skills to evaluate complex issues and resolve problems
• Ability to manage conflict and lead others to achieve objectives
• Ability to collaborate with senior management on setting objectives
• Proven ability to set goals and implement initiatives meeting deadlines
• Ability to actively listen. Advanced communication skills to influence and motivate others
• Ability to work collaboratively soliciting and incorporating the ideas of others
• Demonstrated ability to prioritize effectively to meet deadlines in a complex, challenging environment
• Ability to organize assigned staff and unit operations in an efficient and effective manner
• Skills to coordinate schedules of the patient, doctor, sonographers, and nurse to serve the patient in a timely manner
• Ability to develop and maintain cooperative working relationships with physicians, researchers, sonographers, and other clinical staff
• Interpersonal skills to work with a variety of patient populations and show sensitivity

Preferred Qualifications:

• Master’s degree in related area and / or equivalent experience / training preferred 
• Five (5) years of clinical work experience in an academic setting
• One (1) year of experience in budget management
• Demonstrated ability to improve the efficiency and delivery of cardiovascular processes and procedures while maintaining patient care standards and regulatory compliance