Practice Coordinator 3

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of

people through patient care, research and education. Success in this mission requires a culture of

collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are

committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to

our mission.

Practice Coordinator 3 is primarily responsible for representing the administrative team as the public

face of the Practice and work closely with the administrative, clinical and management teams to support

practice operations and customer service recovery and intervention efforts. S/he provides support to all

functions of the administrative teams including but not limited to: CRM messages, telephone encounters,

referrals, APeX in-baskets, scanning, filing, authorizations, and billing.

The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he

adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and

providers always. The PC 3 is a team player who works closely with others and who is flexible in dealing with

with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice

operations in order to solve problems, prioritize and facilitate complex transactions in the course of his/her

daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer

service, facilitating and ensuring the accuracy of the flow of information between medical, hospital staff and

departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and

scheduled.

• Demonstrates innovation and flexibility regarding the modification of tasks or workflows within assigned duties and job functions
• Perform other duties as assigned
• Other clerical duties as assigned.

REQUIRED

• High School graduate or equivalent with four years related experience; or college degree and 6months related experience; or equivalent combination of education and experience. 
• Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period.
• Ability to analyze situations, prioritize, and develop solutions and makes recommendations.
• Ability to work with minimal supervision
• Ability to use good judgment and work independently at times under the pressure of deadlines
• Ability to access situations prioritizes workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and
• directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals;
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.
• Within six months of start date, based upon completion of training, the Supervisor completes the proficiency checklist with the employee. This includes the following areas if applicable
  • Referrals (Incoming referral entry) and handling all referral WQs
  • Schedule surgeries
  • Work applicable work queues
  • Enter/edit outside test results
  • Messaging (CRM) if applicable
  • 2nd calls in CRM if applicable
  • Telephone encounters
  • My open encounter
  • Staff message
  • New message
  • Route Patient advice request to providers (My Chart)
  • Patient Schedule (My Chart)
  • Letters
  • Pools
  • Patients look up
  • Check in process
  • Check out process