Hospital Assistant 2

JOB SUMMARY

This job requires providing support to clinical staff and supervisors as appropriate to promote patient care by taking on any task and/or assignment as indicated, including assisting patients with activities of daily living, monitoring and observation, transport, documentation, answering phones/doors and other clerical duties as assigned. 

When assigned to the front desk area, this job provides minimal essential coverage of, reception, patient registration and medical record services support, under the direction of the appropriate supervisor, or the Director of Clinical Operations. This includes both routine activities (monitoring the front desk and lobby entrances) and tasks which vary in volume and nature.

DUTIES & ESSENTIAL JOB FUNCTIONS

% 

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

70

YES

Direct/Indirect patient care: 

• For inpatient services: Making rounds, observing patients in seclusion and /or restraints, assisting patients with hygiene, monitoring and assisting with meals, escorting patients to appointments, taking vital signs, obtaining/transporting specimens, assisting patients in doing laundry or retrieving personal belongings from lockers, assisting in assaultive situations, talking with patients, participating in groups with Rehabilitation therapies staff; Documentation of rounds, seclusion/restraint checks, nutritional intake, vital signs, intake and output, calorie count, level of activity; communication of observations and any abnormal findings to the RN.

• For outpatient services: Assisting with patient intake and discharge/exit services, and providing clerical administrative support for medical records. 

20

YES

Administrative support and Patient Registration: 

• Answering phones/doors, stocking supplies, stamping charts, completing lab slips, making appointments, initiating varied paperwork.

• Clerical administrative support including calendaring, copying, and other duties as assigned by supervisor.

• For all patients: Registers admissions, verifies eligibility, obtains authorization codes and notifies insurance agencies of admissions, completes appropriate admission documents in both Apex and Psych Consult.

• For inpatients: Escort admissions to Unit and assists Unit nurses and staff in the collection and return of patient valuables.  Supports Officer of the Day (OD) as needed, including paging OD when admission arrives. Runs emergency errands under direction of Unit nursing staff to pharmacy, laboratory, Moffitt/Long hospitals or other destinations as requested.

• Assist patient with select admission paperwork. 

10

YES

Other:   Maintaining cleanliness of emergency equipment. Other duties as assigned.

100%

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   
• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. 
• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways.  Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
• Picks up and disposes of any litter found throughout entire facility. 
• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. 
• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.
  
   

REQUIRED QUALIFICATIONS

• High School graduation and two years of related experience or an equivalent combination of education and experience.

• Demonstrated excellent attendance and reliability.

• Excellent communication and interpersonal skills.

Note: Physical/Health Screening; fingerprinting and background check required.

PREFERRED QUALIFICATION

• Prior experience working in an acute care and/or psychiatric hospital setting.

• CNA Certification

• Current nursing student who has completed a rotation in an inpatient hospital

• Maintains flexibility in relation to patient assignment, shift, assignment and work assignment.

REQUIRED LICENSES/CERTIFICATIONS

• Active American Heart Association CPR certification
• CPI Training within 6 months of hire

POPULATIONS SERVED 

Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as “Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient’s age.” is sufficient. Select from the following patient age categories.

Adolescent      

Adult               

Geriatric