Customer Account Coordinator

Position Title:

Customer Account Coordinator

Pay Rate:

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical Location:

301 Thomas Mill Road

Holly Springs, NC 27540

The Job You Will Perform:

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries;

• Responsible for multiple accounts of small to medium customers with high complexity.

• Take customer orders either directly from customers or account managers.

• Place orders on a timely basis for purchases of materials and supplies to be used in production.

• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.

• Process purchase orders, coordinate account credits, and maintain customer data.

• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

• Serve as the primary point of contact for customer inquiries, concerns, and complaints through phone, email, and in-person interactions.

• Communicate order status, delivery updates, and potential issues proactively to customers and stakeholders.

• Process customer credits, adjustments, and related documentation in accordance with company procedures.

• Maintain accurate customer records, databases, and ERP/MRP systems to ensure data integrity.

• Partner closely with Sales, Production, Design, and other functional teams to support customer requirements and business objectives.

The Qualifications, Skills and Knowledge You Will Bring:

• High school diploma or GED

• Preferred experience working in a manufacturing environment

• Preferred computer data-entry experience

• Preferred experience in the corrugate box industry

• Five years of customer relations experience preferred; 1+ years industry specific experience a plus.

  • Action Oriented

  • Being Resilient

  • Customer Focus

  • Instills Trust