Customer Account Coordinator

Position Title:

Customer Account Coordinator

Pay Rate:

$50,000 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical Location:

Byesville, Ohio

The Job You Will Perform:

· Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

· Take customer orders either directly from customers or account managers.

· Place orders on a timely basis for purchases of materials and supplies to be used in production.

· Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.

· Process purchase orders, coordinate account credits, and maintain customer data.

· Work with production staff and utilize Harry Rhodes system to achieve on-time customer deliveries.

The Skills You Will Bring:

· High school diploma or GED

· Preferred experience working in a manufacturing environment

· Required computer data-entry experience

· Preferred experience in the corrugate box industry

· Three years of customer relations experience; preferably 1+ years industry specific customer relations experience

· Action Oriented

· Being Resilient

· Customer Focus

· Instills Trust