Donor Coordinator II

Job Summary:

 Summary Ensures that donors are medically and genetically screened according to Company and regulatory agency policies and oversees donor activity by performing the following duties.

Essential Functions & Accountabilities:

• Acts as initial point of contact for potential donors by answering incoming phone calls and scheduling potential donor appointments (if applicable).
• Screens and qualifies potential donor applications according to established guidelines; educates sperm donors about the donation process; follows-up as necessary.
• Works closely with the Donor and Marketing Departments to assist with and ensure success of donor recruitment events/activities.
• Checks in donors, which includes ensuring that donors are properly identified, specimen cups are properly labeled, and that applicable questionnaires are completed accurately using Good Documentation Policies.   
• Cleaning and resetting Donor rooms as needed.
• Inform donors of any applicable notifications as indicated in their donor card, including but not limited to upcoming blood draws, urine collection and physicals.
• Assists with chart scanning and other tasks related to chart management
• Assists with sorting and mailing of donor checks (when applicable).
• Provides clinical, educational and emotional support to donors through their donation process and responds to emails and telephone calls as needed.
• Collaborate with the Branch Manager to determine the efficacy of the donor process flow; recognize opportunities for increased efficiency and makes recommendations to the Donor Department Manager.
• Coordinates donor disqualification process.
• Oversee entering/removing donors in Identification System
• Coordinates active donors in the donor program, which includes monitoring vial limits, donation frequency, routine blood draws and physical exams, managing temporary furloughs, and counseling donors regarding specimen quality and inactivity.
• Assist with donor follow-up, including inactive donors, overdue blood draws, eligibility assessments, and donor chart/records documentation.
• Processes retired donors; coordinates donor re-entry (including reactivations) and updates donor records as needed.
• Oversees donor payroll.
• Provides back-up coverage for overall branch operations as necessary.
• Oversees department supplies, including forms, donor refreshments, office supplies, movie tickets, and gift certificates.
• Prepares donor activity monthly report.
• Other duties and projects as required.

Travel: 

• Familiarity with laboratory and medical terminology and ability to travel as required.

Salary: $23.30- $31.47

Our Benefits:

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits.

Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Pay transparency statement (CA, CO, CT, HI, IL, MD, MN, NJ, NY, VT, WA, or Remote):

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $23.30 - $31.47. The actual base pay includes many factors and is subject to change and modification in the future.  This position may also be eligible for other types of compensation and benefits.

Essential Functions & Accountabilities:

• Acts as initial point of contact for potential donors by answering incoming phone calls and scheduling potential donor appointments (if applicable).
• Screens and qualifies potential donor applications according to established guidelines; educates sperm donors about the donation process; follows-up as necessary.
• Works closely with the Donor and Marketing Departments to assist with and ensure success of donor recruitment events/activities.
• Checks in donors, which includes ensuring that donors are properly identified, specimen cups are properly labeled, and that applicable questionnaires are completed accurately using Good Documentation Policies.   
• Cleaning and resetting Donor rooms as needed.
• Inform donors of any applicable notifications as indicated in their donor card, including but not limited to upcoming blood draws, urine collection and physicals.
• Assists with chart scanning and other tasks related to chart management
• Assists with sorting and mailing of donor checks (when applicable).
• Provides clinical, educational and emotional support to donors through their donation process and responds to emails and telephone calls as needed.
• Collaborate with the Branch Manager to determine the efficacy of the donor process flow; recognize opportunities for increased efficiency and makes recommendations to the Donor Department Manager.
• Coordinates donor disqualification process.
• Oversee entering/removing donors in Identification System
• Coordinates active donors in the donor program, which includes monitoring vial limits, donation frequency, routine blood draws and physical exams, managing temporary furloughs, and counseling donors regarding specimen quality and inactivity.
• Assist with donor follow-up, including inactive donors, overdue blood draws, eligibility assessments, and donor chart/records documentation.
• Processes retired donors; coordinates donor re-entry (including reactivations) and updates donor records as needed.
• Oversees donor payroll.
• Provides back-up coverage for overall branch operations as necessary.
• Oversees department supplies, including forms, donor refreshments, office supplies, movie tickets, and gift certificates.
• Prepares donor activity monthly report.
• Other duties and projects as required.

Travel: 

• Familiarity with laboratory and medical terminology and ability to travel as required.