Community Partnerships Supervisor

Position Summary: 

The Community Partnerships Supervisor is responsible for leading the successful implementation of processes that ensure labor market–aligned placements into community service, internships, education/training programs, and alternative engagement opportunities. The role ensures that wraparound supports from Circle of Support partners address the diverse needs of clients. This position oversees the Community Partnerships Team in executing the business development plan, building partnerships, and achieving client education, training, and employment outcomes that lead to higher wages and long-term retention. 

The ideal candidate will have a strong operational background, exceptional attention to detail, and a passion for working with at-risk and vulnerable populations while reflecting Fedcap’s values of teamwork, collaboration, and innovation. 

What You’ll Do

As a Community Partnerships Supervisor, you’ll lead the strategy and operations for education, training, community service, internship, and alternative engagement placements within the PACE program. You will ensure clients are matched with labor market–aligned opportunities and that they receive the wraparound support needed to achieve sustainable employment and career progression. You’ll supervise a high-performing team, strengthen partnerships, and contribute to innovation and long-term retention strategies.

You’re a Great Fit If You:

• Are a mission-driven leader who thrives on team success and client impact.

• Know how to analyze labor market trends and align services accordingly.

• Enjoy building strong relationships with community partners and internal stakeholders.

• Are data-driven and committed to meeting high-performance targets.

• Are passionate about empowering at-risk and underrepresented populations.

Key Responsibilities

Team Leadership & Supervision

• Supervise 6–10 staff (Education & Training Coordinators, Community Service Coordinators, Support Services Consultant).

• Ensure 95%+ staff adherence to performance standards and contract goals.

• Provide quarterly performance coaching and conduct formal annual evaluations.

• Issue measurable monthly team goals; 85%+ met or exceeded each quarter.

• Maintain annual staff turnover below 10% through effective hiring and retention.

Strategic Partnership & Program Oversight

• Collaborate quarterly with Strategic Sector Leads to identify 3+ new sector-specific training opportunities annually.

• Oversee Circle of Support partnership engagement and ensure 100% of identified service gaps are resolved within 30 days.

• Increase slot availability by 15% year-over-year to match client Positions of Interest (POI).

• Review and approve 100% of MOUs within 5 business days.

Client Engagement & Retention

• Facilitate 2+ case conferences monthly to address client participation barriers.

• Track client placement and retention with 80%+ retention at 90 days for placements through Community Partnerships.

• Respond to 100% of client complaints within 5 business days and document resolution.

• Implement 2+ innovative strategies annually to improve engagement and participation.

Partner Relations & Compliance

• Ensure Community Partnerships staff conduct monthly meetings with 100% of active partners.

• Document partner feedback and action items in SEAMS/FedcapCARES within 3 business days.

• Ensure 95%+ compliance with attendance and documentation, entered within 2 business days.

• Oversee contract compliance with zero NYC HRA violations per reporting period.

Reporting & Development

• Prepare and submit 100% of required statistical reports accurately and on time.

• Identify and coordinate 2+ professional development trainings per year for each team member.

• Track the progress of business development plan quarterly.

Qualifications

Education & Experience

• Bachelor’s Degree in Vocational Rehabilitation, Social Work, Human Services, or related field.

• At least 2 years of supervisory or management experience, preferably in Workforce Development.

• At least 2 years of case management experience or an equivalent combination of education and experience.

• Experience working with public assistance recipients, justice-involved individuals, or individuals facing employment barriers is preferred.

• Preferred: Bilingual (Spanish/English).

Skills & Competencies

• Passion for Fedcap’s mission and the values of collaboration, innovation, and client-centered service.

• Strong team leadership and coaching capabilities.

• Highly organized, detail-oriented, and data-driven.

• Ability to work with individuals from diverse backgrounds and maintain confidentiality.

• Proficient in Microsoft Office and data entry systems (SEAMS, FedcapCARES).

Compensation

$66,300 annually

Equal Opportunity Employer