Admissions Coordinator

Your Experience Matters 

Peak Rehabilitation Hospital is a 52-bed inpatient acute rehabilitation hospital serving the Raleigh/Durham and Apex communities. Operated in partnership with Lifepoint Health, Duke Health, and WakeMed, our interdisciplinary team is dedicated to helping patients regain independence and improve their quality of life in a collaborative, patient-centered environment.

How You’ll Contribute

This position will work under the direction of the Director of Business Development and be responsible for patient admissions, insurance verification and other insurance verification duties as directed. This individual will be responsible for obtaining the necessary demographic information of the patient which may require interviewing patients or their representatives. This position is also responsible for preparing/processing admitting forms and keeps abreast of all new insurance updates and regulations. Direct supervisory for all admissions associates.

Essential Functions

•  Leads the admissions office process in IRF sites.
• Direct supervisory role of all hospital admission associates.

Coordinates all facility tours provided to potential patients and guests – providing outcomes and clinical data pertaining to their specific needs.

• Ability to independently make decisions on prioritization of processing referrals and insurance authorizations based on clinical readiness.
• Compiles reports on patient outcomes data for liaisons and partner healthcare centers.
• Attends Hospital-wide operations meetings to report on potential admissions, patient needs, and pipeline information.
• Maintains open communication with liaisons and internal staff regarding bed availability and staffing.
• Coordinates the flow of information through the admissions process and forwards to appropriate departments for the successful completion of admission.
•  Collect and record all information necessary for admitting patients.
• Immediately notifies appropriate rehab liaison to perform a clinical evaluation.
•  Communicates admission status and coordinates all aspects of rehab admission.
• Pre- Admit all patients into appropriate EMR/Billing system – obtain correct demographic, clinical, and insurance information.
• Contact patient’s insurance to confirm and determine amount of coverage and benefits, deductible due, length of stay and if pre-certification is required, in order to complete Insurance Benefit Verification form.
• Obtain Pre-certification for inpatient rehabilitation stay and document necessary information for case management to follow up once patient admits.

Qualifications

• High School Diploma required. Some college preferred.
• Minimum of 2 years of experience in Admitting and/or medical insurance preferred.
• Experience in handling patient admissions preferred.
• Extensive knowledge of insurance and their benefits and admitting forms.
•  Proficiency in recording admission reservations.
•  Management experience preferred.
• Basic computer knowledge including Outlook, Excel, PowerPoint and Word

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees 
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off 
• Financial & Career Growth: Tuition assistance, loan assistance, and 401(k) with company match 
• Employee Well-being: Mental, physical, and financial wellness programs, including virtual care and discount programs 
• Professional Development: Ongoing learning and career advancement opportunities

Equal Employment Opportunity Statement

“Peak Rehabilitation Hospital is an Equal Opportunity Employer. Peak Rehabilitation Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”