Financial Counselor

Job Title: Financial Counselor
Job Type: On-site, Monday-Friday 9am-5:30pm MST (open to Saturday availability)

Wage scale: $23-$27

Your experience matters Denver Springs

At Denver Springs, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. 

How you’ll contribute 

Financial Counselors provide guidance to patients regarding financial responsibilities that result from the acceptance of the facility’s services. Counselor assesses patients’ financial ability, advises patients on insurance benefits, explains financial liability, collects payment, identifies funding sources and resolves any confusion the patient may have about their financial obligations to the facility. The counselor is responsible for the accurate and timely verification of insurance benefits, to include:

contacting patients and/or guardians to obtain additional insurance information, researching and maintaining an ongoing collective knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria, evaluating plans to calculate and estimate of the patient’s out of pocket charges, collecting any co-pays, co-insurance, deductibles, etc. and exploring patient’s financial circumstances to ensure fair and reasonable repayment terms.

Additional responsibilities include:  

• Ability to problem-solve effectively and handle healthy stress in a positive manner
• Maintain harmonious relationships with nursing personnel, medical staff, hospital administration, and all hospital departments
• Patiently, clearly, and accurately advises patient of financial obligations
• Experience in the following platforms, a plus: Medik, Meditech, Clover, EPIC, UHC, Inovolon, BCBS, Medicaid/Medicare, Equifax, KP, Microsoft Teams, Microsoft email, Microsoft Bookings, Availity, Excel, Oracle

What we offer 

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:   

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts   
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage  
• Tuition reimbursement, loan assistance, and 401(k) matching   
• Employee assistance program including mental, physical, and financial wellness  
• Professional development and growth opportunities 

Qualifications and requirements 

• Exceptional customer service and telephone skills a must
• Familiarity/knowledge of crisis intervention and at-risk populations struggling with crisis & substance use disorders
• High school diploma required; advanced education preferred
• Proficient in use of software programs and exposure to EHR systems preferred
• Minimum of one year of business, healthcare, or Insurance related experience
• PPI / HIPPA knowledge preferred
• Comfortable with at-risk populations and talking over financial responsibility regarding PHP/IOP/IP treatment
• Follow auditing procedures and documentation of patient records
• CPR & First Aide/Universal Precautions (or ability to receive through company within 30 days)

About Us 
Denver Springs is a Behavioral Health Hospital located in Englewood, CO, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters 

EEOC Statement 

“Dever Springs is an Equal Opportunity Employer. Denver Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”