Passenger Assistant Supervisor

The Supervisor is a leadership role responsible for overseeing team operations, managing direct reports, and ensuring smooth day-to-day functionality. This position involves decision-making authority in key areas, including scheduling, payroll, and team management. The Supervisor is also responsible for addressing concerns from both clients and team members, ensuring alignment with organizational goals and fostering a positive, productive environment.

Compensation: $22.38 per hour pay rate (U.S. Dollars)

The pay listed is the salaried range for this position.   A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

Schedule: Revolving scheudle, Weekend work with two days off during work week, 2:00PM - 10:30PM EST

1. Direct Report Management
   • Provide leadership and guidance to team members, ensuring clarity in roles and responsibilities.
   • Conduct regular performance reviews and provide constructive feedback to drive individual and team success.
   • Address performance issues, including implementing corrective actions and ensuring compliance with company policies.
2. Operational Oversight
   • Manage team schedules, ensuring adequate coverage and efficient use of resources.
   • Oversee payroll processes, including approving timecards and resolving discrepancies.
   • Monitor daily operations, addressing issues promptly to maintain smooth workflow and service delivery.
3. Decision-Making and Problem-Solving
   • Exercise decision-making authority to address challenges, resolve conflicts, and implement effective solutions.
   • Analyze operational data to make informed decisions that enhance productivity and team performance.
4. Client and Team Member Relations
   • Serve as a point of contact for client concerns, ensuring timely and satisfactory resolution.
   • Address team member concerns with empathy and professionalism, fostering an environment of trust and open communication.
   • Follow up on feedback from both clients and team members, implementing changes as needed to improve outcomes.
5. Compliance and Standards
   • Ensure team adherence to company policies, procedures, and quality standards.
   • Support the implementation of organizational changes and initiatives, ensuring team alignment and engagement.
   • Maintain accurate records related to employee performance, attendance, and disciplinary actions.

Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• General Mobility: Ability to move around the work environment to interact with team members and clients.
• Manual Dexterity: Capability to use a computer, including typing and using a mouse for extended periods of time.  
• Visual Activity: Ability to read and analyze data on computer screens and paper documents. 
• Communication: Clear verbal communication skills for meetings, presentations and resolving issues. 
• Occasional Lifting: Ability to lift and carry items such as files, laptops, or other office equipment, typically up to 30 pounds. 

Work Environment: The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• The work environment has a moderate to high noise level.
• The work environment is both inside and outside the airport and therefore the individual will be required to work in a variety of weather conditions.

Specific Job Knowledge, Skill, and Ability: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements described herein are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• Leadership and Guidance: Strong leadership skills to provide direction, motivate team members and manage performance.
• Decision Making: Ability to make informed decisions quickly and effectively, especially in high pressure situations.  
• Problem Solving: Analytical skills to identify issues, develop solutions, and implement corrective actions. 
• Interpersonal Skills: Excellent communication and empathy to address team member and client concerns professionally and with discretion. 
• Attention to Detail: Precision in managing schedules, payroll processes, and maintaining accurate records. 
• Adaptability: Flexibility to support organizational changes and initiatives, ensuring team member alignment. 
• Stress Management: Ability to handle stress and maintain composure while managing multiple tasks and responsibilities.  
• Language Skills: Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.  Ability to effectively present information and respond to questions from managers, customers, and the general public. Must also possess and utilize effective listening skills.
• Compliance and Safety Awareness: Adhering to all safety, security, and hazardous materials handling requirements.
• Math Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements:

Employees must comply with the Company’s uniform and grooming standards and must always wear his or her SIDA badge/Airport ID.   

Employees must comply with all guidelines and policies set forth in the ABM National Team Member Handbook.  These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.  Employees must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

Preferred Skills/Experience

• Experience in Aviation Customer Service.
• Knowledge of labor laws and regulations related to employee management.
• Strong organizational and time management skills.

 Education:

High school diploma or GED 

Overall:

• Must be 18 years of age or older.
• Must submit to and pass a drug screen.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.

This job description is subject to change at any time at the discretion of management.

Must work schedule as assigned.