Lead Field Service Technician

As a Lead Field Service Technician here at Honeywell, you will play a critical role in delivering advanced separation and purification solutions for gas, liquids, and industrial processes. You will lead field service operations, ensuring high-quality service delivery and operational efficiency while supporting sustainability goals through optimized resource utilization and reduced emissions.

You’ll work out of our Charlotte, NC or Raleigh, NC location. 

In this role, you will impact product quality and customer satisfaction by providing expert technical support and leading field service teams to resolve complex issues efficiently and effectively.

Responsibilities:

• Commissioning Control Systems
  • Install pre-engineered software, checkout control systems, start-up and commission systems and fine tune operations as per customer requirements or job specification. Use productivity tools such as wireless commissioning to improve efficiency.   
  • Troubleshoot hardware and software issues, make changes to meet specification requirements. May involve re-engineering effort or system re-design
  • Perform Open systems and/or 3rd party integrations
  • Complete technician work under estimated hours and within allocated time frame.
  • Be aware of Honeywell’s scope of work and protect financial impact due to changes by supporting and obtaining change orders wherever appropriate.
  • Ensure that Configuration Management policy is followed which involves back-up of all changes on an on-going basis during installation and final archiving of Honeywell hardware and software on Honeywell Server (ADEPT)
• Coordination with other trades and Customer/General Contractor/Mechanical Contractor as well as Honeywell engineering
  • Coordinate work with other trades and upper tier contractors to accomplish Honeywell’s commissioning task most effectively. Specifically work with electrical contractor and ensure installation is completed per Honeywell’s drawings and guidelines. Manage Honeywell equipment deliveries, storage, handling at site and correct installation by sub contractors.
  • Set up and assign work to balancer as required.
  • Coordinate with Solution Design Center or local engineer to understand scope, hardware, software, graphics and as-built details
  • Be able to manager projects <$200K
• Customer management and sales support activity
  • Conduct  system functional training as required per contract
  • Demonstrate system and obtain sign-off as per contract
  • Support sales/Project Manager on surveys, application selection, and layout of potential retrofit opportunities. Support sales and delivery for high end complex integrated/networked solutions specifically for layouts, configuration, system architecture design and be able to present to customer/consultant whenever required.
• Health, Safety and Statutory Compliance
  • Carry out hazard and risk assessments for all tasks according to Honeywell policy and regulatory requirements.
  • Report near misses, incidents and other opportunities for improvement.   
• Administrative responsibilities
  • Be responsible for Honeywell’s assets such as tools, proprietary software, and site database.
  • Keep documentation and paperwork up-to-date –customer/contractor requests for changes, extra work, overtime, commissioning binder, etc
• Other Requirements
  • Security and other clearances as required by customer
  • Ability to travel throughout the service area, with occasional overnight stays
  • The successful candidate must have a driving record acceptable to Honeywell

MUST HAVE:

• Associate, technical college degree or Bachelor’s  in Engineering 
  OR  in lieu of degree High School Diploma/GED plus 3 years experience in technically related field work in HVAC
• 3 years experience with building systems. Programming, PC, and general network knowledge.
• 1 year experience in Microsoft Outlook, Word, Excel, and internet browsers
• 3+ years Experience with system integration, networking and software interfaces
• 3+ years Knowledge of HVAC systems, control systems, mechanical system operation and building facilities. (For HVAC TECH)
• 3+ years Knowledge network and integration abilities to be able to work on multiple protocols like BACnet, Modbus, OPC, LON, etc.
• 3+ years Ability to read and interpret mechanical/electrical drawings and diagrams.
• Must  have a valid driver’s license
• Travel up to 75% throughout Southern U.S. and Caribbean

WE VALUE: 

• Experience leading field service teams and managing customer relationships.
• Strong problem-solving skills and ability to drive continuous improvement.
• Customer-focused mindset and ability to work collaboratively across teams.

Benefits: 

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: September 25, 2026.

Honeywell is an equal opportunity employer. Qualified applicants for employment with Honeywell will be considered without regard to race, color, national origin, religion, age, sex (including sexual orientation, gender identity, and pregnancy) disability, protected veteran status, or any other legally protected status.