Admissions Operations Specialist

The Stanford GSB Admissions Office seeks an Admissions Operations Specialist to join our high-performing Operations team. In this role, you'll oversee key systems and workstreams that keep MBA and MSx Admissions running smoothly, including transcript verification, international student visa support, coordination of the summer waitlist, and admissions communications.

You'll work directly with our Director of Operations and alongside colleagues who bring deep expertise in systems, data integrity, and analytics. This gives you real mentorship and exposure to how a high-functioning admissions office operates from the inside. As you grow into the role, you'll also be an active participant in improving existing processes and workflows.

This role is ideal for someone looking to learn the mechanics of higher education admissions from the ground up. It's a strong entry point into the field, with real ownership from day one. You'll build foundational expertise in the systems, data, and coordination that make admissions work, while collaborating closely with colleagues across departments on shared projects.

We're looking for a self-starter who takes accountability for their work, brings sharp attention to detail, and executes with excellence. No prior admissions experience is required, just genuine enthusiasm for the GSB mission. If that sounds like you, we invite you to help shape the future of our admissions operations.

Duties unique to this position:

• Oversee MBA and MSx transcript verification and admitted student records, using sound judgment on eligibility issues while shaping requirements and process improvements in partnership with admissions leadership. 

• Guide incoming international MBA and MSx students through visa requirements while monitoring policy changes and visa trends to advise leadership and strengthen department guidelines and processes. 

• Collaborate and coordinate across internal and external stakeholders to recommend and resolve admitted student issues spanning multiple teams within the department and peer units at the university.

The budgeted salary for this position is $90,565 to $100,484.

Core Duties:

• Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.

• Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment).

• Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions. 

• Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.

• Provide first line response to identify students in crisis and refer to appropriate resources, as needed.

• Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.

• Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.  

• Identify trends, perform needs analysis, and participate in the implementation and testing of new technology. 

• May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions. 

• May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.

• May train and supervise other staff, volunteers, student and temporary workers.

Minimum Education and Experience:

Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Strong written and verbal communication skills.

• Basic computer skills, including experience with Microsoft Office Suite.

• Basic analysis and problem solving skills.

• Customer service skills.

• Relevant computer systems/technology experience.

• Understanding of financial transactions.

• Ability to learn and understand compliance with legal, financial, and university policies and external regulations.