Account Developer

The Account Developer is responsible for proactively supporting public sector customers by identifying growth opportunities, expanding account engagement, and maximizing the benefits available through Staples Business. This high-velocity role utilizes a prioritized call list to drive meaningful customer conversations, uncover revenue opportunities, and support long-term customer retention and satisfaction. 

What you’ll be doing:

• Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies.
• Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records.
• Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth.
• Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience.
• Manage the sales funnel to close opportunities and achieve reactivation goals.
• Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities.
• Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth.
• Provide regular progress updates on weekly and monthly revenue targets and KPIs as defined by sales leadership.
• Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts.
• Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

What you bring to the table:

• Technological Proficiency, the ability to effectively utilize CRM systems, sales tools, AI resources, and customer purchasing data to drive productivity and customer outcomes.

• Persuasive communication skills, with an emphasis on active listening.

• Excellent organizational and time management skills.

• A solution-oriented mindset with a focus on results and self-motivation.

• Proven ability to meet or exceed incremental sales and gross profit goals by growing sales and margins within the customer base.

• Ability to thrive in a team-oriented sales environment.

• Coachable, with the ability to adapt and incorporate feedback effectively.

What’s needed- Basic Qualifications:

• 1+ year account management or related experience  

• Technological Proficiency, the ability to effectively utilize CRM systems, sales tools, AI resources including experience with MS Word, Outlook, Excel, and PowerPoint.

• High school diploma / GED

What’s needed- Preferred Qualifications:

• Bachelor’s degree

• Public Sector knowledge a plus.

• Experience with business-to-business sales process.

We Offer:

• Inclusive culture with associate-led Business Resource Groups.

• Flexible PTO (114 hours and Holiday Schedule (7 observed paid holidays).

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits. 

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