Disbursements, Senior

The primary mandate for the Disbursements, Senior is to ensure all consignments are paid on time and that appropriate remittance process and systems are adhered to. Audit and approve the sale of vehicles, for all US Branches, including Title Centers, based on their legal contract terms to meet settlement SLAs to avoid penalties, daily.

• Monitor and communicate issues with open expenses, at Branch level, to ensure timely closure and comply with SLAs
• Reconcile and/or generate expenses and payable vouchers for vendor invoicing, including: IAA Transport, DMV, and external vendors
• Audit, balance, and prepare remittances to ensure accuracy and timely payment to customers, in excess of 20 million dollars, daily
• Prepare aging detail to invoice providers upon request
• Organize and collate manual remittances and invoices to mail to providers, daily
• Perform support functions and provide technical assistance for all Branches within the organization through ServiceNow Self-Help Catalog, by analyzing and troubleshooting payable and systematic problems, while working with multiple departments to implement a resolution
• Communicate and assist customers inside and outside the organization through: Phone, Email, and Chat

• Accounting and Tax Departments with internal and external auditor requests, including the IRS, for mandatory state and federal audits, including willingness to explain data and findings to auditors
• Buyer Services with same day broker requests and/or refunds
• Controller with special expense and check projects to resolve all open and outstanding issues, at Branch level
•  Finance with reviewing and processing reoccurring compliance rebates
•  Legal with pulling detail for Provider and Buyer investigative requests
• Treasury with research, follow-up, processing and reissuing of payments requests
• Work with: Sales, Account Managers, Area Managers, RVPs, and the Executive Team on special research projects and payment requests1
• Identify and communicate timely settlement and system issues with co-workers, management, and BT services
• Document and maintain up-to-date processes and procedures for department responsibilities
• Other responsibilities may include system testing or special projects, research, and/or reporting as requested by management

• 2-4 years of experience working in an office environment.
• Proficiency with Microsoft Excel.
• Fluent verbal and written communication skills in English.
• Organized, detailed-oriented and able to multi-task in a fast-paced environment.
• Experience with Microsoft Dynamics GP, Five9, and ServiceNow is preferred.
• Experience working with ERP systems, Oracle is a plus.
• Good analytical and problem-solving skills
• Customer service orientated
• Excellent written and verbal communication skills
• Excellent time management skills to be able to meet strict deadlines
• Advanced Excel skills (Macros, Pivot Tables, and V-Lookup).
• Ability to work in a hybrid setting (3 days/week in office)