Manager - Practice Operations

Current Openings: 

Hospital Operations, Quality, Safety & Experience (QSE)
The Manager, Hospital Operations, Quality, Safety & Experience (QSE) partners with physician, nursing and operational leaders to advance quality, safety and continuous improvement across the hospital practice. This role leads initiatives focused on patient safety, quality performance, and system-based improvement efforts that reduce harm and improve outcomes Using data-informed decision-making and effective change management, the manager works across disciplines to implement sustainable improvements aligned with hospital and Mayo Clinic priorities. The primary portfolio includes Safety and Quality, with cross-coverage responsibilities supporting Experience initiatives and coordinated QSE efforts across the hospital practice.
 

Emergency Medicine
The Manager in Emergency Medicine is critical to shaping the future of emergency care, providing leadership for adult and pediatric emergency medicine practices, including digital health programs, and partnering closely with physician and allied health leaders to oversee daily operations and advance priorities. This role drives excellence and innovation through teamwork, systems thinking, data-informed decision-making and effective change management, leading efforts that improve patient flow, quality and experience while supporting the integration of digital and virtual care into emergency medicine operations. Working collaboratively with many departments and disciplines across inpatient, outpatient and virtual settings, the Manager develops and implements solutions aligned with departmental and Mayo Clinic priorities while mentoring direct and indirect reports to support reliable, high-performing operations.
 

Department of Pediatrics / Mayo Clinic Children’s
The Manager partners closely with pediatric practice leadership and division chairs to oversee day-to-day operations while advancing departmental and Mayo Clinic Children’s initiatives. This role is responsible for monitoring key performance metrics, including access and financial performance, collaborating with colleagues and leaders across the organization, and leading projects that drive operational excellence. The manager plays a critical role in implementing innovative and automated solutions, supporting continuous improvement, and ensuring alignment with Mayo Clinic’s strategic priorities and enterprise goals. Additional responsibilities include resolving operational issues, fostering effective collaboration, and providing supervision and support for allied health staff as appropriate.
 

Primary Care
The Primary Care Manager plays a key role in supporting the health and well-being of the community by overseeing daily clinic operations and ensuring effective care delivery for employees, dependents, and primary care patients. This role partners closely with Primary Care leadership to advance transformation, innovation, and automation initiatives. Success in the position requires strong collaboration across departments, divisions, and multidisciplinary teams, as well as excellent communication skills to support operational excellence and the goals of Bold. Forward. In Rochester.
 

Anesthesiology & Perioperative Medicine
The Manager provides operational leadership for multiple clinical divisions within the Department of Anesthesiology and Perioperative Medicine on the St. Marys Campus, including Neuro/Radiology, Multispecialty Anesthesia, and Central practice areas, along with supporting the Certified Registered Nurse Anesthetist (CRNA). The role partners with divisional physician leaders to advance practice goals, enhance patient care, support workforce engagement, and drive strategic and operational initiatives. Key responsibilities include:
•    Serve as the administrative partner for designated anesthesia clinical divisions and allied health practice areas
•    Collaborate with physician leaders to develop and implement strategic, operational, quality, and workforce priorities. 
•    Provide leadership for employee engagement, recruitment, retention, and professional development activities. 
•    Foster collaboration across clinical, operational, and administrative teams to promote best practices and achieve organizational goals
•    Support implementation of departmental priorities and change management efforts across assigned practice areas
  

Parking and Transportation
The Manager for Parking and Transportation plays a critical leadership role in supporting safe, efficient, and welcoming arrivals and departures for patients, visitors, and staff across the Mayo Clinic campus. This position is responsible for overseeing parking and transportation operations and working in close partnership with concierge, valet services, the City of Rochester, Rochester Public Transit, and other key operational teams. Together, these partnerships ensure a seamless arrival and departure experience that reflects Mayo Clinic’s commitment to exceptional service. As Mayo Clinic continues to transform the arrival and departure experience, this role will be instrumental in operationalizing new approaches that incorporate AI and automation. The Manager will lead efforts to improve and integrate processes that create a coordinated, patient-centered experience—from the moment of arrival through departure—while maintaining safety, efficiency, and service excellence.
 

Position Overview

The Manager partners with administrative leaders, physicians, and scientists to lead and coordinate operational and administrative functions in alignment with strategic priorities. The Manager has strong leadership, operational and process improvement capabilities. 

Embodying our Mayo Clinic values, the Manager plays a pivotal role within shields and departments managing teams and service lines. 

Responsibilities

Vision and Strategy

• Lead and manage the team to operationalize the vision, executing goals and outcome-based objectives. 
• Actively contribute to the development of priorities and action plans.
• Serve as a liaison between front-line supervisors and staff and leadership to ensure strategic alignment, staff engagement, and open, transparent, bidirectional communication.
• Develop relationships externally in support of Mayo Clinic’s goals and objectives.

People and Culture

• Create and foster high performing, engaged teams, aligned to a culture of safety and Mayo Clinic values.
• Lead and mentor team through new and changing situations.
• Effectively manage team performance and difficult conversations with compassion and respect.
• Embed equity, inclusion, and diversity principles into team, across hiring, developing, and coaching staff.
• Coach, mentor, and develop direct reports and other allied health staff to foster engagement, life-long learning, and professional growth.

Operational Excellence

• Provide leadership with a primary focus on operational excellence, implementation, and staff engagement. 
• Apply operational knowledge, critical thinking, sound judgment, and problem solving in an integrated, matrixed environment. 
• Effectively manage staff assignments to meet fluctuating workload and business needs. 
• Embrace and drive operational execution with a sense of pace and urgency. Coordinate and direct staff to ensure smooth operations and efficiencies.
• Engage in systems design, process improvement, and optimization to improve and simplify operations and outcomes.
• Facilitate quality, safety, regulatory, and service excellence. 
• Manage projects and lead multidisciplinary teams including financial analysis, problem solving, and data-driven decision-making. 

Transformation and Innovation

• Develop a global mindset, and continuously invest in learning and gaining knowledge inter and intra industry. 
• Demonstrate continuous learning of emerging technologies and data literacy for departmental and organizational benefit. 
• Demonstrate forward-thinking and trend analysis to anticipate future needs and opportunities.
• Encourage team to pursue new approaches and demonstrate business agility.  

Financial and Business Acumen

• Demonstrate business acumen and apply financial rigor in managing financial results.
• Assist in managing budget for area of responsibility.
• Manage strategic growth to include staffing and other resources. 
• Implement, manage, and operationalize business plans and deliverables.
• Represent and communicate big picture thinking with business partners and stakeholders. 
• Support effective decision making and ensure long term sustainability through deep understanding of healthcare, education, and research finance models, including revenue drivers, to support effective decision making and ensure long term sustainability.

*This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

• Master’s degree with a minimum of 1 year of relevant experience OR
• Bachelor’s degree with 5+ years of relevant experience required. 
• Operational experience must include demonstrated competency in leadership, management, operations, finance, communication, and change management methodologies.