Director Housekeeping

The Director Housekeeping is responsible for ensuring the highest level of overall housekeeping and laundry services throughout the resort in accordance with company policies and procedures, federal, state, and local authority guidelines. Responsibilities include managing the day-to-day planning, organizing, directing, and the training and developing of team members.

Extraordinary People, Exceptional Benefits:

•    Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
•    Recognition Programs and Rewards
•    Travel Discounts Program
•    Outstanding Paid Vacation Program and Paid Sick Days
•    Employee Assistance Program that supports your physical and mental wellbeing
•    401(k) program with company match
•    Tuition reimbursement programs
•    Employee Stock purchase program
•    Numerous learning and advancement opportunities
•    And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 

SCHEDULE DETAILS:
Our Director Housekeeping will work a flexible schedule to include weekends and holidays.

As a Director of Housekeeping you will be responsible for driving company success through performing the following tasks to the highest standards:

• Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
• Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
• Ensures that an accurate inventory of linens and supplies is maintained. Ensures that all laundry operations are within productivity standards.
• Ensures carpet and floor maintenance program is in compliance to standards.
• Ensures all assets of the department, equipment, supplies and storage are accurately locked and secured.
• Hires, supervises, disciplines and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining accurate documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
• Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
• Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules.
• Conducts departmental meetings.
• May be required to do other duties and special projects as assigned by the general manager.
• Ability to lead, direct and encourage team members to reach goals and objectives of department and HGV
• Knowledge of and ability to adhere to all departmental policies, procedures, safety standards, including OSHA and bloodborne pathogen and grooming standards
• Knowledge of accurate use of all cleaners and cleaning equipment.
• Ability to multitask responsibilities and prioritize duties to meet deadlines and demands.
• Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and respectful attitude must prevail when handling upset guests and difficult situations.
• Ability to manage Department Financials, Checkbooks, Inventory, Forecasting and Budgeting.

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma or GED equivalent.
• Minimum of 3 years of experience in hospitality, hospital, or home/office cleaning field is required.
• Minimum of 2 year of supervisory experience in the hospitality and/or customer service field required.
• Valid Driver's License
• Strong written and oral communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
• Able to work flexible schedule, including nights, weekends, and holidays.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.to request accommodation.