Houseperson On-Call

Under general supervision the House Person will perform guests service needs, linen delivery/stocking, trash pickup, guest room deliveries and cleaning tasks in public areas and other locations assigned in accordance with Company policies and procedures, federal, state, and local authority guidelines ensuring a clean, sanitary and inviting resort for all guests.

Here’s why you’ll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

• Salary range: $26.32 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

HGV was awarded four out o five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

 Schedule Details:

Our Housekeeping Department operates 7 days per week. House Person Team Members will work shifts that range between 8:30am through 5:30pm. This position is On-Call. On-Call Team Members are generally scheduled 0-19 hours per week.

Additional Responsibilities Include:

• Sweeps, vacuums and mops assigned area daily.
• Assists with carpet cleaning and deep cleaning of suites, as assigned.
• Maintains stock of laundry and storage areas; organized and clean.
• Provides assistance to guest requests or concerns, may require reporting critical issues to management.
• Completes all in-house laundry for the resort to include stock, deliver and gathering of linens.
• Assists in maintaining a safe work environment for all team members and guests through visual inspection of common area(s) during shift.
• Reports all maintenance deficiencies to the Engineering department providing work order.
• Maintains daily log of duties performed during each shift.
• Delivers items as the need arises to guest suite per Quality Assurance (QA) standards.
• Picks up trash and ensures receptacles are clean at all times.
• Provides assistance as required to all members, owners and guests per QA standards.
• Cleans rooms on occasion when business volumes dictate.
• Completes all required company trainings and compliance courses as assigned.
• Adheres to company standards and maintains compliance with all policies and procedures.
• Other related duties as assigned.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you should possess the following qualifications, knowledge, skills, abilities, and experience:

• 6 months in housekeeping or related experience.
• Able to work flexible schedules including mornings, evenings, weekends and holidays.
• Requires the capability to understand and follow both oral and written directions as well as knowledge and usage of accurate business English and office practices.
• Able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
• Excellent customer service skills.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency and take appropriate action.
• Able to establish and maintain a harmonious working relation.
• Able to use good judgment, work independently, with minimal direction.
• Able to perform various duties, often changing from one task to another of a different nature, with established timeframes.
• Ability to consistently demonstrate the Spirit of Service by maintaining the highest standards of professionalism when interacting with team members, management, owners and guests.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• High School diploma or equivalent experience.
• Previous experience in the hospitality or timeshare industry.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.