Patient Access Assistant - Family Medicine

Unit/department/service line: Family Medicine Penn National
Status: Full Time
Schedule: hours may vary between 6:45a-6:00p
Weekend Requirement: None
Holiday Requirement: None
Call Requirement: None

General Summary

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of their duties.

Duties and Responsibilities

Essential Functions:

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
• Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control, cash drawer etc.
• Researches billing questions and problems for patients with billing service.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Assists with service recovery.
• Must have the ability to travel and work at other medical practices as needed.

Common Expectations:

• Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.
• Prepares and maintains records of patient charges.
• Maintains department records, reports and files.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Participates in educational programs and in-service meetings.
• Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.
• Proactively approach and greet all guests with a warm and personal greeting.

Qualifications

Minimum Education:

• High School Diploma or GED Required
• Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Preferred

Work Experience:

• Less than 1 year 3 - 6 months front desk or physician office experience Required

Courses and Training:

• Customer Service and Safety Reporting Training within 90 days Required and
• Introduction to Medical terminology within 180 days Required and
• Insurance and Compliance Training within 1 year Required

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills.
• Knowledge of medical office operations to include reception, billing and insurance and general office skills.
• Computer skills.

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)