Dir, Hospital Relations

The Director will be responsible for providing leadership for the Co-Lab Services relationships across the region. Collaborates with Quest lab management, Co-Lab clients, and Quest National Co-Lab team to ensure successful execution of contracted services. Identifies and develops business strategies to maximize Co-Lab client relationships.  Is accountable for the accuracy of all services performed by the laboratories under his/her supervision. The preferred location for this position in Roanoke, VA.

• Establish short- and long-term goals with Co-Lab clients; direct resources in the deployment, management and execution of all aspects of implementation plans to ensure goals are met; and measures compliance in collaboration with administration (Quest Diagnostics and Co-Lab Hospital Site). 
• Prepare written monthly reports on Co-Lab goals and integration activities and submit to the RVP, as directed.  Establish necessary budgetary controls and maintain costs within budgeting and contractual constraints. 
• Apply knowledge of hospital financial operations as it relates to functioning of clinical laboratories. Lead change initiatives related to laboratory hospital information systems, implementation of integration plans, and interface opportunities. 
• Responsible for Key Performance Indicators (KPI) / metrics such as:  Employees / Quality / Delivery / Costs (Employees:  Engagement / Retention / Turnover / Safety) / (Quality:      Test not performed/ Lab Mishandles / CAP Proficiency / Training / Audit Outcomes) / (Delivery:  Turn Around Time & other Co-Lab site specific metrics) / (Costs:  Productivity / Efficiency / Cost Reduction Projects). 
• Perform management tasks to include: direct management of staff, workforce planning, staffing, performance management, talent management and staff development.
• Ensure that all testing performed under his/her supervision is according to established, approved procedures and quality control policies and meet contract requirements.
• Work closely with key functional leaders including National Co-Lab Team on critical tactical as well as strategic type issues.  
• Support and comply with all Quest Diagnostics and Co-Lab Hospital site policies and procedures. Accountable for implementation and employee compliance with policies and procedures. 
• Make recommendations for the purchase of capital equipment. 
• Support and participate in the hospital's performance improvement process in an effort to continuously improve the quality of patient care. 
• Ensure that the laboratory maintains certification in all testing areas and retains its license. 
• Promote mutual respect and professionalism throughout the company and hospital. 
• Ensure that client inquiries and problems are handled professionally and expeditiously. 
• Perform other duties as directed. 

Required Work Experience: 

• 6 — 8 yrs. increasingly responsible leadership roles in lab management, business development.

Preferred Work Experience: 

• Leadership role in a hospital lab partnership or hospital lab administration strongly preferred. 

Knowledge: 

• Strong foundational knowledge of:  CLIA, CAP, HIPAA, & other regulating / licensing bodies
• Organizational & Strategic Agility 
• Operational Excellence including Problem Solving & Financial Mindset 
• Technical Competencies 
• Bias to results
• Talent Assessment & Organizational Development 
• Managerial Courage 
• Customer Centric Mindset & Focus
• Excellent interpersonal skills 
• Servant leadership style
• Change agent

Skills: 

• Ability to develop and sustain strong relationships with hospital, business leader and laboratory professionals.
• Ability to work with and communicate effectively with physicians, hospital and company leadership, staff and customers.
• Strong organizational and analytical skills.
• Effective and demonstrated negotiation and collaboration skills.
• Strong customer focus and understanding of hospital operations. Ability to communicate with high level decision makers in the operations process.
• Personal adaptability and ability to lead change.
• Excellent communication skills (both verbal and written) and strong attention to details.

Education

• Bachelor’s Degree Business or Life Sciences (Required)
• Master’s Degree Master’s degree or MBA in Business Life Sciences strongly preferred. (Preferred)

Licenses and Certifications

• ASCP Certification (Preferred)

Work Requirements

• Travel Required