Specimen Technician - Hospital

Specimen Technician - Hospital - Holyoke, MA, Monday to Friday, 4:00 PM to 8:00 PM 

The Hospital Specimen Associate is responsible for the preparation of patient’s specimens in a hospital location where multiple Hospital Specimen Associates work together with minimal direction.  The Hospital Specimen Associate must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner.   The roles & responsibilities below are specific to samples being performed by Quest laboratory testing.

Pay range: $21.09 - $23.09 / hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Part-time employees (29 hours or less per week) are eligible for:

• Vacation and Health/Flex Time (part-time employees scheduled to work at least 20 hours per week)  
• 6 Holidays plus 1 “MyDay” off (if regularly scheduled to work 20+ hours per week)
• 401(k) pre-tax and/or ROTH IRA with company match up to 5% after 12 months of service
• Annual incentive plans
• Employee stock purchase plan
• Education assistance through MyQuest for Education
• Annual, no-cost health assessment program Blueprint for Wellness®
• and so much more!

Specimen Processing & Test Send Out Responsibilities 

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements. 
• Knowledge and competency of Hospital LIS system (client specific) 
• Print Quest performed testing reports 
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources 
• Responsible for supply ordering processes. 
• Performs remote accessioning (pre-accessioning), (client specific) 

Problem Resolution Responsibilities 

• Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility. 

Customer Service Responsibilities 

• Demonstrates exceptional customer service skills as the Liaison between customer & Quest performing laboratory to provide pro-active customer support. 
• Responsible for managing inbound calls with a positive client interaction. 
• Communicates and collaborates effectively with the hospital laboratory staff, as well as the Quest Diagnostics sales team and other functions in the organization. 
• Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff. 

Required Work Experience: 

• 1 – 3 years of working experience 

Preferred Work Experience: 

• Medical background preferred, which includes medical terminology applicable to a clinical laboratory   
• Previous experience in a hospital laboratory environment preferred   

Physical and Mental Requirements: 

• Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour.   
• Works in a biohazard environment, practicing good safety habits.   
• Able to sit or stand for long periods.   

Skills: 

• Handles multiple tasks simultaneously and works in a production environment.
• Hospital LIS Systems knowledge or experience a plus
• Command of Microsoft Office Suite
• Client interfacing role requiring strong communication, collaboration, and problem-solving skills 
• The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems. 
• Maintains composure while working under pressure.  
• Reflects good judgment when determining what action to take when resolving problems.   
• Demonstrates strong interpersonal skills that foster a positive environment.   
• Demonstrates flexibility and ability to adapt to change.

Education

• High School Diploma or Equivalent (Required)