Problem Resolution Specimen Technician

Problem Resolution Specimen Technician - Pittsburgh, PA, Monday to Friday, 9:00 PM to 5:30 AM, with rotational weekends 

This position actively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen Tech III job duties,  Problem Resolution Techs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting. 

Pay range: Minimum of $22.25+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures 
• May be responsible for calling clients to obtain resolution of problems 
• Demonstrates competency of job duties and SOP’s related to Specimen Processing problem resolution 
• Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.) 
• Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels  
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care 
• Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability 
• Responsible for correctly entering TIQs/TNPs  
• Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimens  
• Identifies and escalates trending problems to department management as appropriate. 
• Working knowledge of MS Office 
• Perform all other job duties as assigned 

Required Work Experience:  

Internal candidates will need a minimum of one year in Specimen Tech III/related role. 

Preferred Work Experience:  

• Minimum of 3 years Lab experience preferably in a production environment 
• Laboratory experience with strong Specimen Processing background preferred. 
• Medical background preferred which includes medical terminology applicable to a clinical laboratory. 

Physical and Mental Requirements:  

• Must meet productivity and quality standards of the department 
• Must be able to handle multiple tasks and work in a fast-paced environment 
• Works in a biohazard environment, practicing good safety habits 
• Able to sit or stand for long periods 

Skills:  

• Must have strong written and verbal communication skills  
• Communicates effectively with all levels of internal and external staff 
• Ability to professionally handle stressful situations, sensitive and confidential information with integrity, and demonstrate a potential for strong independent problem-solving skills 
• Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures 
• Fosters a team-oriented work environment.  
• Knowledge of medical and laboratory terminology preferred 
• Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to 
• PC skills including the ability to run reports & use to manage workflow; real-time thru-put 

Education

• High School Diploma or Equivalent (Required)