DLO Client Service Rep I

Diagnostic Laboratory of Oklahoma (DLO)

Location: Oklahoma City, OK

Hours: Monday-Friday 9am-6pm

Essential Functions: 

• Report to work on time and prepared for each scheduled shift
• Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities
• Maintain a positive, professional, and supportive attitude throughout the workday
• Work collaboratively as a team member and contribute to a respectful, productive work environment

• Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
•  Document reporting or call history in the patient file and maintain appropriate records. 
• Contact the clients to resolve routine matters related to patient testing and result reporting. 
• Use established protocols for reporting client concerns. 
• Escalate complex client issues to the appropriate individual/department. 
• Provide input on quality improvement opportunities to Supervisor. Provide clerical support. Other duties as required to meet the client’s requirements. 

Required Knowledge: 

• Must be able to operate basic office equipment, have general computer knowledge and basic typing ability. Must have demonstrative customer service skills. 
• Must be able to communicate in English both verbally and in writing. 
• Must be confident, self-motivated and be able to work unsupervised. Requires professionalism in appearance, actions, and attitude. 
• Must be able to maintain professionalism in times of heavy workloads and stress. 
• Requires teamwork, collaboration, and strict attention to detail. Must be dependable, punctual, and demonstrate integrity and commitment to company values. 
• Must be able to achieve and maintain department specific metrics

Required Experience: Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service experience in a call center environment preferred.

Special Requirements: Must be available for any shift, including nights, weekends, and some Holidays as needed. Overtime as required by business needs.