Manager, Epic Beaker Application

Please note this position will be hybrid (3 days in office & 2 days WFH).  The position can be based in one of the following locations: Secaucus, NJ or Schaumburg, IL. This role can also be remote if criteria for hybrid are not met.

Pay Range: $135,000-165,000, plus yearly bonus

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. . 

Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: 

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
• Best-in-class well-being programs 
• Annual, no-cost health assessment program 
• Blueprint for Wellness 
• healthyMINDS mental health program 
• Vacation and Health/Flex Time 
• 6 Holidays plus 1 MyDay off 
• FinFit financial coaching and services 
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service 
• Employee stock purchase plan 
• Life and disability insurance, plus buy-up option 
• Flexible Spending Accounts Annual incentive plans 
• Matching gifts program
•  Education assistance through MyQuest for Education Career advancement opportunities and so much more! 

The Epic Beaker Application Manager provides day-to-day management for Quest Diagnostics’ Epic Beaker application, ensuring that laboratory information system fully supports the company’s clinical, operational, and financial goals. This pivotal leadership role is responsible for guiding the team that operationalizes our most critical laboratory systems. Reporting up through the Epic Beaker Executive Director this manager will be the direct interface between strategic business needs and technical delivery. The core focus will be on maximizing team performance, ensuring the quality and integrity of all system builds, and delivering an optimized, high-quality experience for every patient, provider, and partner interacting with our Clinical Pathology workflows and integration points.  Application Manager drives continuous improvement in quality, compliance, and efficiency across the order-to-cash laboratory value chain, collaborating with enterprise IT, laboratory operations, and revenue-cycle leadership to deliver a seamless experience.

• Lead, motivate, manage a high-performing team of Epic Beaker Analysts (Levels 1-4). 
• Set clear goals, accountability metrics and provide feedback to coach and develop technical and leadership capabilities within the team
• Promote a learning culture focused on maintaining Epic certifications, continuous skill growth, and active participation in training programs
• Responsible for performance reviews, define individual development plans, manage capacity planning, and actively cultivate the pipeline for future Beaker leadership and specialized expertise.
• Oversee the team’s backlog and project portfolio, ensuring all configuration, optimization, and integration efforts are prioritized and executed with precision and adherence to established timelines.
• Ensure team builds and configures the system with streamlined workflows that deliver optimal experience for patients, providers and employees
• Partner with stakeholders to ensure Beaker remains scalable, secure, and aligned with enterprise technology goals
• Effectively manage change initiatives, minimizing disruption and maximizing adoption
• Ability to standardize conversions and improve uniformity across systems
• Define measurable success criteria -accuracy, turnaround time, billing integrity, and user satisfaction, track performance, and make data driven improvements
• Lead the Beaker program portfolio, including new implementations, upgrades, optimization initiatives, and integration projects
• Establish and enforce configuration governance, change-management standards, and documentation policies
• Coordinate with Epic, vendors, and internal stakeholders to prioritize enhancements and manage issue resolution
• Ensure compliance with CAP, CLIA, HIPAA, SOX, and Quest internal audit standards
• Collaborate with other stakeholders to maintain end-to-end interoperability and data integrity
• Communicate system performance, risks, and priorities to stakeholders and translate complex issues into clear, actionable insights
• Maintain strict quality assurance standards over all Beaker configurations related to clinical pathology. 
• Review and approve complex system builds (e.g., test compendia, result structures, interfaces) to guarantee data accuracy, regulatory compliance, and system stability across the high-volume reference lab environment.
• Develop and manage the Beaker program budget, including staffing, maintenance, and capital investment planning
• Drive cost optimization through process automation, standardization, and efficient use of Epic features
• Troubleshoots complex problems and performs root cause analysis for process improvements
• Ensure timely delivery of projects and sustainable return on technology investments
• Assess application enhancement requests to ensure alignment with Epic foundation standards, promoting simple, scalable workflows that improve patient care while advancing Quest’s competitive position

Required Work Experience:

• 10 + years of progressive experience in Epic Beaker or comparable LIS leadership, including 
• 5 + years managing teams or large initiatives
• Demonstrated success overseeing multi-site or enterprise-level Epic Beaker implementations or optimizations
• Experience with healthcare mergers and acquisitions
• Deep understanding of laboratory operations and order-to-cash workflows, including billing integration and instrument connectivity
• Proven ability to lead cross-functional teams and influence senior stakeholders.
• Strong program-management skills with expertise in governance, risk management, and change control
• Excellent written, verbal communication and presentation skills

Preferred Work Experience:

• Experience in national reference-lab, academic-medical-center, or large integrated-delivery-network environments
• Exposure to enterprise data analytics, automation, or cloud-based laboratory systems
• Background in continuous-improvement methodologies eg Lean Six Sigma, ITIL, Agile
• Cross-certification in other Epic modules eg Orders, Bridges, Resolute

Required:

• Bachelor’s degree in computer science, medical technology or related field or equivalent work experience
• Epic Beaker CP and AP certification
• Project management or process improvement certification
• Up to 25% travel (about once a month)
• Leadership experience managing teams of 30+ Analysts with supervisory layers
• English Required

Preferred:

• Additional Epic certifications (Bridges, Resolute, Prelude, Cadence etc).

Education

• Bachelor’s Degree in computer science, medical technology or related field or equivalent work experience (Required)

Work Requirements

• Travel Required - up to 25% (about once a month)