Digital Marketing Specialist, University Marketing and Communications (120360)

The ETSU Office of University Marketing and Communications invites applications for a full-time Digital Marketing Specialist.

The Digital Marketing Specialist is responsible for developing, implementing, optimizing, and measuring digital marketing initiatives that advance East Tennessee State University's strategic priorities, including student recruitment, retention, institutional reputation, academic program promotion, and community engagement. 

Working within the Office of University Marketing and Communications (UMC), this position supports the university's digital advertising, marketing automation, audience targeting, campaign analytics, and performance measurement. This position will play a key role in leveraging Salesforce Marketing Cloud, helping to establish processes, workflows, audience segmentation strategies, and customer journey automation that support university-wide communication goals. The Digital Marketing Strategist will support projects for Student Life and Enrollment, the Graduate School, and other campus stakeholders.

In addition, this position is responsible for managing digital campaigns; maintaining tracking and measurement infrastructure; providing actionable insights through analytics and reporting; and ensuring digital marketing efforts are strategically aligned, accurately measured, and continuously optimized to achieve institutional goals. 

**Please note this is a 24-month limited-term contract position. **

Knowledge, Skills, and Abilities

• Experience with marketing automation platforms and customer journey development, preferably Salesforce Marketing Cloud.
• Experience with audience segmentation, retargeting strategies, and digital advertising best practices.
• Knowledge of digital advertising platforms, including Google Ads, Meta Ads Manager, LinkedIn Campaign Manager, YouTube Ads, and other paid media channels. 
• Ability to analyze campaign performance data and translate findings into actionable strategies that inform web and marketing decisions.
• Knowledge of Google Analytics (GA4), Google Data Studio, and Google Search Console, including the ability to build custom reports and dashboards. 
• Basic understanding of Google Tag Manager, including creating and managing tags, triggers, and variables for event tracking and pixel implementation. 
• Basic understanding of web code, including HTML, CSS, and PHP, sufficient to implement tracking scripts, troubleshoot tag-firing issues, and communicate effectively with developers. 
• Strong written, verbal, and interpersonal communication skills. 
• Strong attention to detail and ability to manage multiple projects and priorities in a deadline-driven environment. 
• Ability to collaborate effectively with technical and non-technical stakeholders across the university.

Required Qualifications

• Bachelor’s degree in Marketing, Digital Media, Advertising, Communications, Information Systems, Business, or related field and three (3) years of professional experience in digital marketing, marketing automation, and organic and paid digital advertising campaigns across multiple platforms.
• Experience with salesforce Marketing Cloud, Marketing Cloud Account Engagement (Pardot), or compatible marketing automation platforms.
• Experience with CRM-based audience segmentation and lifecycle marketing strategies.
• Experience managing marketing projects and working with multiple stakeholders. 
  OR 
• A combination of education and work experience 

Preferred Qualifications

• Experience in a higher education environment 
• Experience utilizing Google Analytics and campaign reporting tools.
• Experience with Google Tag Manager and conversion tracking implementation. 
• Experience creating dashboards and reports using Data Studio or comparable business intelligence tools.
• Familiarity with CMS platforms such as Drupal, Webflow, Moderon Campus, or similar, particularly in an institutional or enterprise context.
• Google Ads, Google Analytics, Salesforce, of related digital marketing certifications. 

Compensation & Benefits

• Job Family: Communications and Marketing Professional 2
• Salary Range: $53, 112.67 (MR 7)
• For information on benefits please visit: www.etsu.edu/human-resources/benefits/

Application Instructions

1. Exempt positions are required to be posted for a minimum of fourteen (14) calendar days. The closing date for this posting is subject to change without notice to applicants.
2. Documents needed to apply:
   1. Cover Letter
   2. Current CV/Resume
   3. 3-5 references upon request
3. An official transcript will be required upon hire. Copies and/or unofficial transcripts will be acceptable for application purposes only.

Position is contingent upon available funding.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution’s mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.

ETSU is an Equal Opportunity Employer.

Disclaimer Statement:

The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.