Director - Operations - Orthopedics & Urgent Care

The Director - Operations leads multiple physician practices within our service area. This position serves as the primary contact for the physicians, APPs, and for the practice leaders. This position provides leadership to their practices in the areas of customer service, strategy, patient safety, financial performance, operational efficiency, growth, and employee engagement. The individual in this role monitors key processes to ensure continuous improvement. This position will from time to time assist with recruitment of new providers to their practices. The director will be assigned to lead organizational initiatives that impact all Baptist Medical Group practices. This position works collaboratively across the health care system and throughout our region with other health care leaders.

• Responsible for ensuring that the Physicians and APPs have the information and resources needed to provide excellent patient care and customer service and to build their practice panel.
• Responsible for ensuring the practice leadership receives adequate training in all areas of practice management and is available as needed for support and problem solving.
• Monitors key processes to ensure continuous improvement.
• Responsible for ensuring practice compliance with state and federal regulations by ensuring that all staff and providers are adequately informed and trained.
• Meets regularly with physicians and APPs to review their financial, quality, and customer service information.
• Ensure that providers and staff understand and follow all company policies, procedures and compliance standards.
• Collaborates and partners with support departments (i.e., Human Resources, Central Billing Office, IT, etc.) to meet organizational goals and to ensure excellent support services for the physician practices.
• Supports practice managers in assessing staffing needs and filling openings with the best candidates.
• Participates in annual budget development and works to achieve budget goals.
• Maintains a regular presence in assigned practices through regular rounding.
• Attains all agreed to goals and objectives within specified time frames, as part of the organization’s overall mission.
• Is responsible for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards.
• Manage team members which include orientation, development and evaluation of personnel, and monitoring the provision of delivering quality services. Participates in the recruiting, interviewing and selecting of team members following policies, guidelines and applicable laws. Evaluates their performance relative to job goals and requirements. Provides coaching to staff, recommends in-service education programs, and ensures adherence to internal policies and standards.
• Is responsible for the fiscal management of department; assures proper utilization of organization’s financial resources.
• Effectively communicates departmental, organization, and industry information to staff.
• Participates in appropriate professional organizations and to stay up to date on developments in healthcare policy at the national, state and local levels.

Minimum Education
 

• Bachelor's Degree Required

Minimum Work Experience
 

• 5 years Management experience in a health care setting Required

Required Skills, Knowledge and Abilities
 

• Excellent communication skills both written and verbal.
• Ability to provide leadership for multiple practices and practice managers.
• Knowledge of practice operations, relevant government regulations, and typical practice policies and procedures.
• Ability to productively resolve conflict and to conduct difficult conversations in a constructive manner.
• Knowledge of health care economics and the physician practice finances.
• Ability to analyze, interpret, and communicate financial information.
• Knowledge of process improvement techniques.
• Excellent team skills