Global Product Manager - Chilled Water Systems

POSITION SUMMARY

The Global Product Manager - Chilled Water Systems partners closely with the internal sales teams to support customer engagements and drive strategic account development through direct customer exposure and acting as a key point of contact for complex opportunities. Responsibilities include providing advanced technical support, influencing consultants, and managing customer-specific engineered-to-order projects while addressing market, product, and customer dynamics. 

The position supports new business growth by contributing to go-to-market strategies for new offers, businesses, and regions, while also handling tendering and customer design engagements for non-released or less-mature offers. Operational duties include managing backlog, ensuring purchase order compliance prior to execution, overseeing customer change orders, preparing quotes for new offerings, and supporting demand planning activities such as SIOP, forecasting, and funnel management to align customer strategy with business objectives.

This position will be based onsite at Vertiv's Westerville, OH - Polaris location.

Responsibilities:

Strategic Account Partnership

• Partner closely with Sales at key customer accounts to drive growth and strengthen long-term relationships.
• Serve as Strategic Account Point of Contact (PoC) for technical and commercial matters.
• Maintain strong customer exposure and engagement.
• Influence consultants and decision-makers through technical credibility and strategic insight.
• Develop and execute customer-specific strategies aligned with business objectives.

Technical & Commercial Leadership

• Provide advanced technical support for complex opportunities and active projects.
• Lead new offer quotation activities (post Gate 3), ensuring alignment with scope, margin, and risk requirements.
• Support tendering activities and CDE (Customer Dedicated Engineering) for:
  • Non-released offers
  • Non-robust or customized solutions
• Oversee Customer Specific Projects (Engineer-to-Order / ETO environments).
• Ensure Purchase Order compliance prior to execution.

Customer & Market Intelligence

• Analyze and anticipate:
• Market dynamics (1-year outlook)
• Customer dynamics (1-year outlook)
• Product dynamics (1-year outlook)
• Translate insights into backlog growth strategies and business expansion opportunities.
• Contribute to GTM strategy for:
• New offers
• New business models
• New geographic zones

Operational & Execution Excellence

• Manage customer change orders and contractual modifications.
• Own backlog visibility and performance.
• Lead SIOP participation (Sales, Inventory & Operations Planning).
• Drive accurate forecasting, funnel management, and demand planning.
• Ensure cross-functional alignment between Sales, Engineering, Supply Chain, and Operations.

Requirements:

• Bachelor’s degree in Engineering, Business, or related field.
• 5+ years of related experience
• Strong technical background with experience in chiller products or engineered solutions environments.
• Experience supporting strategic accounts and high-value customers.
• Demonstrated expertise in tendering, and commercial negotiations.
• Understanding of SIOP, forecasting, and operational planning processes.
• Strong analytical skills with ability to interpret market and customer trends.
• Excellent stakeholder management and influencing skills.

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