Patient Service Representative - Urology

DMC Specialty Services Midtown - Urology

$500 Sign On Bonus 


A non-exempt medical office position responsible for front office processes in the physician practice 

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources. 
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement. 
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner. 
• Greeting patients entering the physician practice. 
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary. 
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance. 
• Assists in checking out patients and assists them with referral processing and scheduling process 
• Collects co-pays and posts charges. Charge entry and patient balance processing. 
• Distributes information to patients regarding office policies, procedures, information about the practice, etc. 
• Explain and enroll patients in the patient portal. 

Education: High school diploma/GED required with completion medical office assistant program preferred. 

Certification: Prefer healthcare management/administration certification. 

Experience: Two years of customer service experience, preferably in a medical office setting. 

 Certifications  

Preferred: Healthcare management/administration certification 

Tenet Healthcare/TPR complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law. 

Sign on bonus is for new hires only! 

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