Concierge

Santa Barbara Cottage Hospital seeks a Concierge for their Customer Care department responsible for promoting an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those attempting to enter the hospital and a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by helping create and/or working within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc. 

All job qualifications listed indicate the minimum level necessary to perform this job proficiently. 

Education:

• Preferred: 2 years of general college coursework. 

Technical Requirements:

• Minimum: Intermediate computer skills = 70% or above with Excel, Word & 35 wpm.
• Preferred: Intermediate user of MS Outlook. Knowledge of basic medical terminology and hospital services. Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. 

Years of Related Work Experience:

• Minimum: 2 years of front of the house or guest service-related experience.
• Preferred: Service experience at four diamond property or higher within less than 24 months of hire.