Director, TCHP Clinical Operations - Surgical Services - Full Time - Days

• In support of TCHP leadership and reporting to the Chief Operating Officer - Physicians, the Director will lead the execution of all short and long range operational planning for the continued growth of our Surgical Services network and ambulatory outpatient center (AOC) operations.
• Provide leadership to all ambulatory practices and AOC initiatives in coordination with the Medical Director and Executive Director as identified in the TCHHN Strategic Plan. The Director will oversee the effective implementation of a structure to carry out organizational initiatives and evaluate the outcomes. Responsible for collaborating with support departments in the development of capital and operating budgets assigned areas.
• In collaboration with the Executive Director and Hospital based service leaders the Director will develop structures and processes that ensure effective daily operations that coordinate patient care through alignment of staff, physicians and ancillary departments.  Provide leadership to Practice Managers to direct day-to-day operations, identify improvement opportunities, monitor success, and provide professional development.
• Oversee coordination of all operations for assigned ambulatory practices in collaboration with specialty practice and hospital leadership.  Ensure that the ambulatory practice and AOC operations are efficient and effective and meet the needs of the practices within the building. Manage space utilization and allocation, improve vertical integration in the market, and coordinate daily operations and staffing to ensure operational efficiency.  
• Facilitate communication between Physicians and the TCHP Executive team to address physician concerns, assist in developing, implementing and managing operational initiatives, and ensure alignment with TCHP and TCH strategy.  

This role ensures alignment with organizational goals, regulatory compliance, patient satisfaction, and financial sustainability.

Operational Leadership

• Oversee daily operations of outpatient clinics and ambulatory services 
• Develop and implement operational strategies to improve efficiency and patient flow 
• Monitor key performance indicators (KPIs) such as wait times, throughput, and productivity 

Financial Management

• Develop and manage departmental budgets 
• Analyze financial reports (revenue cycle, cost control, margin improvement) 
• Identify opportunities for cost savings and revenue growth 

Staff Management & Development

• Lead, mentor, and evaluate clinic managers and administrative staff 
• Support recruitment, onboarding, and retention strategies 
• Foster a culture of accountability, collaboration, and continuous improvement 

Quality & Compliance

• Ensure compliance with healthcare regulations (e.g., CMS, HIPAA) 
• Maintain accreditation standards and quality metrics 
• Implement performance improvement and patient safety initiatives 

Patient Experience

• Drive initiatives to enhance patient satisfaction and access to care 
• Address patient concerns and improve service delivery models 

Strategic Planning

• Collaborate with executive leadership on growth and expansion of outpatient services 
• Support new clinic openings, service line development, and partnerships 
• Use data analytics to guide decision-making 

Cross-Functional Collaboration

• Work closely with clinical leadership, physicians, IT, HR, and finance teams 
• Coordinate with inpatient services to ensure continuity of care 

KNOWLEDGE AND SKILLS:

Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties.  Do not personalize the job description, credentials, or knowledge and skills based on the current associate.  List any special education required for this position.

EDUCATION: 

Bachelor’s degree in Healthcare Administration, Business Administration, or related field (required) . Master’s degree (e.g., MHA, MBA) preferred 

YEARS OF EXPERIENCE: 

• 7–10+ years of healthcare operations experience 
• 5+ years in a leadership or director-level role 
• Experience managing outpatient or ambulatory care settings 

REQUIRED SKILLS AND KNOWLEDGE:

• Knowledge of federal and state regulations impacting healthcare delivery including but not limited to: Stark, OIG, Medicare, and IRS regulations       
• Strong organizational skills leading a combination of direct and dotted line reporting relationships.   
• Exhibits strong, collaborative leadership qualities.
• Outstanding internal and external communication skills, with a demonstrated ability to connect with people.
• Ability to prioritize and deliver on key initiatives.
• Demonstrated commitment to the highest standards of performance within time and budget constraints.
• High levels of initiative, drive and poise coupled with qualities of maturity, professionalism, flexibility, and patience.
• Unquestionable integrity and business ethics.