Senior Application Support Engineer - Java/SaaS

Senior Applications Support Engineer (Java/SaaS)
Location: AWG Support Center - 5000 Kansas Ave
Department: IT

Are you a master of troubleshooting, incident management, and system stability? At AWG we are moving towards running our Retail operations on top-tier SaaS and enterprise products. We are currently midway through a significant technology modernization, transitioning from legacy COBOL-based systems to a modern, integrated environment. As a Senior Application Support Engineer, you are a critical technical anchor for this hybrid ecosystem. This is a support-centric role where your primary mission is to ensure operational continuity. You will act as a functional lead for high-priority production incidents, maintaining the health of our evolving environment and using your Java expertise to fix, patch, and optimize the custom integrations that keep our systems running.

Key Responsibilities

• SaaS Ecosystem Maintenance:  You will monitor the health of our integrated SaaS platforms, manage vendor-related issues, and ensure that our custom integration layers remain stable and secure.
• Java Patching & Enhancement: When our vendor products or modernization efforts require customization or integration fixes, you will jump into the code. Deliver high-quality Java/MFT patches, bug fixes, and maintenance enhancements.
• System Stability & Reliability: Proactively identify recurring pain points and performance bottlenecks. Use your SQL skills to analyze logs, optimize queries, and automate routine support tasks to prevent future system downtime.
• Technical Stewardship: Review peer changes with a focus on safe deployment and regression testing. You are responsible for ensuring that all support activities maintain the integrity of our production environment.

Technical Requirements

• Java/Spring Proficiency: 3+ years of Java/Spring Boot experience. Your strength should be in navigating, debugging, and patching existing codebases, rather than development.
• Integration Troubleshooting: Experience debugging, web services, and file-transfer processes. You should be adept at determining whether an issue lies within a SaaS vendor’s platform, our integration layer, or legacy systems.

Preferred Qualifications

• Specialized Systems: Experience with Java batch (JBeret), IBM App Connect (ACE), or file-transfer software (e.g., Cleo Harmony).

Why Join Us?

• Be the Expert: Your role is vital. You aren't just one of many developers; you are the technical expert who ensures our business stays running.
• Be at the Center of Transformation: You will be instrumental in supporting our Retail domain as we modernize our tech stack, gaining valuable experience in maintaining the bridge between legacy architecture and modern SaaS solutions.

Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and 3,500 locations throughout 33 states from 9 wholesale division support centers. Consolidated sales for AWG in 2025 were $12.2 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit AWGinc.com.

 Benefits:

• Medical, Dental, & Vision Insurance

• Health Savings Account

• Dependent Care Flexible Spending Account

• Paid Vacation, Holiday, and Sick Time

• 401(k) with 4% match along with 3 other contributions

• Tuition Reimbursement

• Basic & Supplemental Life and AD&D

• Employee Assistance Program

• Short-Term and Long-Term Disability 

• Wellness Program

• Yearly Holiday Bonus