Steward Lead (Harrah's Philadelphia)

Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.   Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.  Promotes Caesars and always projects Caesars in a positive light to guests.

Understands and responds to internal customers needs. Communicates in a friendly, respectful and understandable manner.  Politely gives consistent, timely and accurate information and finds answers when unsure.  Meets expected service delivery times as defined by departments service standards or as required by receiver of service or goods.   Is a team player, cooperates with employees within the department as well as other departments.  Speaks positively about the company, co-workers and customers

Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time. 

• Assist in all cleaning operations and department personnel during assigned shifts.
• Assist the cleaning and follow up of assigned task.
• Provides feedback to department and management team regarding department performance.
• Provides and administers all new hire training.
• Maintains key control in the absence of a supervisor.
• Responsible to follow through with department walk through, special cleaning projects and the maintaining of department cleaning standards.
• Meets the attendance guidelines of the job and adheres to regulatory, department and company policies.

• Must be able to maneuver in and around casino, public areas and kitchen areas.
• Must be able to perform the physical duties of line employees in emergencies.
• Physically mobile with reasonable accommodations including the ability to lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop and stack. 
• Excellent oral and written communication skills.
• Must be fluent and literate in English.
• Must be able to speak distinctly and persuasively to others.
• Must be able to respond calmly and make rational decisions when dealing with difficult employee conflicts.
• Must be able to listen and respond to visual and aural cues.
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.