Main Banker-Full Time-Harrah's Gulf Coast

Job Summary:

The Main Banker maintains and is held highly accountable for all funds located or accounted for in the main bank inventories and work area including but not limited to high volumes of cash, gaming chips, coin, gaming tickets, physical checks, electronic cash advance and debit slips, counter checks and customer deposits. This role services and provides funds to all departments as needed. This role is also responsible for the maintenance, filling and counting of ticket redemption terminals on the gaming floor as well as sports betting kiosks. In addition this role acts as a supervisor in the absence of a Casino Services Shift Supervisor.

Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles and Responsibilities:

• Furnishes to or accepts from the Cage Cashiers, Special Events, Slots, Hotel, Spa, Gift Shop, F&B venues, Sports Book, and Table games departments cash, coin or gaming chips in exchange for gaming instruments such as chips, checks, fill slips, credit slips, jackpots, paid in slips, paid out slips and counter checks.
• Provides prompt, friendly, professional and accurate service to all departments.
• Verifies and takes into casino accountability tokes (tips) for Valet, Slots, Table Games, Sports Book and Cage.
• Records and maintains all paperwork for activity and transactions on the main bank reconciliation on a shift by shift basis.
• Processes and reconciles guest deposits and withdrawals, marker issuance, marker redemptions, hold items, casino paid ins, casino paid outs, sports book banks, slot wallets and cashier banks.
• Processes and reconciles drops for all venues in casino and uploads the drops into the FIS central count room website.
• Pays out cash or checks for jackpots when required.
• Answers the telephone in a professional manner and assists guests with questions regarding but not limited to credit and/or marker and deposit status, check cashing and Caesars Rewards.
• Monitors, fills and replaces cassettes, replaces BVs and reconciles ticket redemption kiosks ensuring terminals are in working order at all times. Escalates non repairable issues to the NRT help desk ensuring a technician will be sent out for service.
• Resolves guest disputes at the ticket redemption terminals.
• Replaces sports betting kiosk BVs at designated time, reconciles and records funds removed from the pulled BVs.
• Prepares funds needed for special events pay outs in advance of event times.
• Prepares and prints out daily reports to be forwarded to income control.
• Performs cash handling tasks and maintains records of all transactions per gaming guidelines, internal controls and department policies and procedures.
• Upholds an environment of teamwork by helping fellow team members with essential functions.
• Learns and maintains knowledge of all aspects of the Title 31 program including but not limited to BSA, AML, KYC and Verbal address verification procedures.
• Acts in the absence of the shift supervisor to verify cash payouts, marker payments and in the signing of documents for the cage cashiers.
• Responsible for checking the accuracy of all gaming and non-gaming documents that are sent to the audit department with shift paperwork.
• Maintains a clean and organized work area.
• Keeps supplies needed to perform daily duties stocked for incoming shift.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
• Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.
• Suggests products, services and experiences to guests.
• Other duties as assigned.

Qualifications:

Qualifications: 

•  Previous experience handling large amounts of cash for at least one year required.
•  Previous data entry and Microsoft excel experience required.
•  At least six months of previous main bank or one year of casino cashiering experience preferred.
•  Must be comfortable handling large volumes of cash and cash equivalent funds with the highest degree of integrity and honesty.
•  Must pass a drug test.
•  Must have excellent mathematical abilities.
•  Must be organized, efficient and detail oriented.
•  Must display excellent problem solving and communication skills.
•  Must be at least 21 years of age.
•  Maintain knowledge of current property events, promotions and attractions.
•  Must be able to work independently, with little supervision.
•  Must be eligible to obtain and maintain required gaming permit.
•  Comfortable working in a fast paced, dynamic environment.
•  Ability to work effectively in a team setting and independently.  
•  Must present a well-groomed appearance.
•  Must adhere to uniform/appearance requirements.
• Ability to appreciate and be friendly with all Harrah�s Gulf Coast team members who are of various ethnic and cultural backgrounds.
• Able to accept direction of Senior Leadership.

Physical, Mental & Environmental Demands:

• Able to read, write and speak English sufficiently to perform job.
• Available to work any shift, holidays and weekends.
• Responds to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, coin sorter, coin roller, currency counter and optical scanner.
• Must be able to multitask and work during stressful situations.
• Able to tolerate a loud and noisy environment.
• Able to stand and walk for extended periods.
• Able to sit, stoop, kneel, reach, bend, twist and grip items.

Able to lift and carry up to 30 pounds