Risk and Safety Manager (Flamingo LV)

To develop, organize and maintain the company’s Risk Management Program. Deal directly, as a company representative, with guests in complaints, accidents, and injuries. Maintain a proactive approach to minimize guest accidents through direct liaison with Risk & Safety Supervisor.

• Ensure that unsafe conditions affecting guests are identified and corrected promptly.
• Review all accidents and incidents involving guests.
• Conduct investigations of all reported guest claims to minimize liability to the company.
• Take photographs and statements from guests and witnesses if necessary.
• Collect and secure evidence.
• Evaluate medical reports and billing.
• Analyze investigations to ascertain causes and recommend preventative measures.
• Participate in settlement negotiations with guests and/or their counsel.
• Coordinate/follow-up/respond to guest claims.
• Oversee accurate and prompt payment of guest claims.
• Compile and distribute required accident reports. Maintain files and records to include guest accidents, injuries, and claims.
• Chair weekly Claims Committee meetings, including preparation of agenda, special issues, and distribution of meeting minutes.
• Draft letters to guests and/or their counsel explaining approval or denial of a claim.
• Work with insurance carriers; be familiar with Caesars Entertainment coverage policies.
• Must be able to perform all of the above in a Customer Service’s friendly environment.
• Any other duties as requested by the Director of Security.
• On-Call status, 24 hours a day, 7 days a week.

• High School Diploma or equivalent required
• College degree in Business, Criminal Justice, Risk Management/Finance or related field preferred
• 2-5 years of Hotel / Casino Leadership experience preferred.
• At least 3 years of supervisory experience is required.
• Strong background in the gaming industry, Safety, and Insurance is preferred.
• Strong computer knowledge of word processing is required.
• Knowledge of laws and regulations affecting casualty claims is preferred.
• An understanding of OSHA regulation and compliance is necessary.
• Strong leadership and interpersonal skills are required.
• Ability to communicate in English is required.
• Strong guest relations skills are required.
• Must be able to communicate well in person, on the telephone, and in correspondence.
• Must be able to deal with insurance companies, legal representatives, and guests.
• Must be able to administrate and monitor the progress of each claim.
• Must be able to prepare and document claims releases.
• Customer service mentality
• Outstanding character and integrity
• Must have demonstrated experience successfully developing and leading safety programs in medium to large organizations.
• Possess a charismatic and naturally outgoing personality.
• Must be a dedicated team player working toward a common goal.

ADDITIONAL REQUIREMENTS:

• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees, or cold as low as 10 degrees.
• Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.
• Must be able to work independently.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as up and down stairs.
• Must be able to lift and carry up to 60 pounds.  Must be able to push or pull up to 150 pounds.
• Must be able to see and, also, remember the specific details of incidents and persons.  Must be able to give court testimony when necessary and write detailed reports.  The Risk and Safety Supervisor responds to visual and aural cues and must be able to read, write, speak, and understand English.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.