Room Attendants

Responsible for providing friendly, courteous service to guests every time while cleaning guest rooms in their assigned area with the intention of removing all evidence of previous guests. Attendants ensure all amenities are present and displayed in the appropriate manner. Also, must display a strong commitment to Customer Service through the delivery and maintenance of our Service Standards, Safety & Accident Procedures and Standard Operating Procedures.  

• Clean rooms according to procedures stated in the department guidelines  

• Complete turn down service as assigned  

• Obtain cleaning supplies needed from supply room  

• Obtain computer printout of room assignments for their station  

• Sign for keys prior to starting shift  

• Required to empty bag on vacuum cleaner daily  

• At the end of shift, turn in keys, supplies, and sign computer assignment sheet to the appropriate locations   

• Turns in all items found in guest halls or left in check-out rooms in a timely manner  

• replacing bed linens and towels  

• restocking hotel food and beverages  

• keeping hallways clean and unobstructed  

• reporting room vacancy status  

• Ensuring high hygiene standards and guest satisfaction   

• Addressing guest queries and solving special requests   

• Making beds and providing clean sheets and towels   

• Support our maintenance team by reporting any broken, defective or missing items.  

• Remove soiled linen from guest rooms  

• Performs all other related and compatible duties as assigned.  

• Perform duties with cleaning chemicals and equipment including carpet/floor care.  

• Perform special projects assigned by supervisors  

• Follow safety and security procedures.  

• Follow all necessary safety procedures including Blood Borne Pathogens and Personal Protective Equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling.  

• Adheres to departmental and company policies.  

• Report all needles, blood, and other bodily fluids found to Supervisor.  

• Operates equipment, including vacuum cleaners, radio, phone, mop, and broom.  

• Ability to push up to 50 pounds daily for the duration of shift  

• Must complete assignments by time projected by leadership  

• Complete on average between 13- 17 credits daily  

• Abide by leadership feedback and correct any discrepancies in assignments performed  

• All other task/duties assigned. 

• HS diploma or GED.  

• Casino/Hotel experience preferred.  

• Experience within an upscale hotel preferred.  

• Prior experience as a Room Attendant preferred but not required.  

• Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests.   

• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, as needed.  

• Ability to plan, organize, and complete work; take initiative logically and independently.  

• Must be able to get along well with co-workers. Possess well-developed interpersonal skills  

• Ability to maintain a consistent pace throughout the shift.  

• Receive instructions and hear inquiries from guests, clients, or staff.  

• Ability to remain alert throughout the shift and calm during emergency situations.  

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.  

Wage: $16.75 

ADDITIONAL REQUIREMENTS     

• Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium for a long time.  

• Must be able to lift and carry upwards to 25 pounds.   

• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.   

• Handle sensitive situations relating to staff and guest problems, in a timely manner  

• Read, write, speak, and understand English.   

• Operate in mentally and physically stressful situations.   

• Respond to visual and aural cues  

• Work in cold & hot temperatures  

• Possibly be exposed to secondhand smoke