Hotel Front Desk Supervisor-Full-Time(Bettendorf)

The Hotel Front Desk Supervisor is responsible for the hotel front desk operations to ensure guests receive exceptional service. They supervise staff, resolve complaints and maintain efficient desk operations.

• Outstanding customer service skills

• Ability to manage various tasks simultaneously.

• Supervise all hotel front desk team members on procedures, systems and service standards.

• Create and manage daily schedules.

• Ensure compliance with hotel policies, safety standards, and service procedures.

• Process all incoming and outgoing reservations.

• Maintain accurate records of room occupancy.

• Issue player’s cards, comps and tickets to events.

• Other duties as assigned.

• Strong verbal and written communication skills.

• Strong attention to detail is necessary.

• Must be able to operate office equipment and programs.

• Perform under pressure in an interruptive environment.

• High School Degree or GED equivalent preferred.

ADDITIONAL REQUIREMENTS

• Previous hotel front desk or customer service experience required

• Supervisory or leadership experience preferred

• Ability to stand for long periods of time.

• Frequent pushing, pulling, bending and walking.

• May be subject to smoking environment, moderate noise and bright lights