Surveillance Officer

A Surveillance Officer protects assets and maintains the integrity of the company using CCTV (Closed Circuit Television) and floor observations.

• Observes and reports to the Surveillance Shift Supervisor any irregularities, safety hazards, compromises to the camera coverage and/or security features of the property, illegal activities, incidents of theft, embezzlement, cheating or illegal activity by guests or employees noted while monitoring the operation of gaming and money handling areas. 
• This position is also responsible for identifying activities and behaviors that are in violation of company policy and procedure and federal, state and local laws and regulations. 
• Required to answer telephone and radio calls, maintain accurate and complete logs of all calls and incidents. 

Confidentiality and integrity of the surveillance department must be maintained

• Must have the ability to read, write and communicate in English. 

• Good telephone skills, including the ability to transfer the information gained verbally to a report. 

• Report writing and the ability to operate standard office equipment. 

• Must be able to work an entire shift sitting in front of large groupings of monitors. 

• Knowledge of casino operations is preferred. 

• Operation of keypad call up, control and manipulation of PTZ (pan/tilt/zoom) cameras is preferred. 

• Must be computer literate and be able to type at a reasonable speed.

ADDITIONAL REQUIREMENTS   

• Must become familiar with the Indiana Gaming Commission Rules and Regulations and Title 31 requirements. 
• Must become familiar with all Internal Controls and Standard Operating Procedures. 
• Must have the ability to type and utilize common computer programs such as, Word, Excel, and File Maker Pro. 
• Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License. 
• High School Diploma or GED and 1 year experience in surveillance, security, loss prevention, law enforcement, or military experience; or an equivalent combination of education and/or work experience is required.
• Must be able to work in a highly populated fast-paced and noisy environment.

• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust. 

• Must be able to sit or stand for long hours observing numerous closed circuit television screens. 

• Must be able to identify and react to the varied sounds of alerts and alarms.

• Manual dexterity to operate, monitors, computers, controllers, and cameras. 

• Excellent vision including peripheral, and be able to bend, stoop, reach, kneel, twist, and grip items when necessary. 

• Read, write, speak, and understand English. 

• Operate in mentally and physically stressful situations. 

• Work with and maintain a good rapport with other departments. 

• Get along with co-workers in a somewhat confined work space.

• There will be limited personal interactions with employees outside of the surveillance department. 

• Any applicant who has a family member or a relationship with an employee of Horseshoe Indianapolis Racing and Casino must disclose this relationship immediately.  Some positions are considered to be in conflict and therefore may exclude you from being considered for this position. 
• Full access to casino.