VIP Host - Full Time (Horseshoe Hammond)

The VIP Casino Host is responsible for owning all aspects of strategic relationships with a specific group of 300-500 VIP players for whom they direct account development, relationship building and service while on property. The overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities.

• Responsible for generating casino revenue through development of existing VIP accounts and prospecting for new accounts, while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs.

• Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.

• Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.

• Works to utilize Hotel, Dining, transportation resources, and direct mail to actively recruit VIP players.

• Effectively coordinates time between customer-facing activities, (participating in special events and social functions) and phone/email correspondence to achieve benchmark goals.

• Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.

• Coordinate as needed with Executive Host Team and Manager to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, Vendors, etc.) to maximize smooth, high-end service delivery.

• Establishes, coordinates, and leads both on and off-property VIP events.

• Handles difficult guests and situations in a calm, professional and prudent manner.

• Fully empowered with comping authority by making sound complimentary decisions based on customer’s play and profitability.

• Be familiar with Horseshoe promotions and events.

• Showcase exemplary usage of RTCM-system used for greeting guests and maintaining high visibility on the casino floor.

• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.

• Responds to and consistently meets the needs of internal clients.

• Supports and cultivates new ideas and methods to deliver business solutions.

• Identifies ways to increase efficiencies or improve product or service.

• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.

• Keeps track of existing products/services and/or progress on new initiatives.

• Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events.

• Develops skills to handle increasingly complex matters.

• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.

• Politely gives consistent, timely and accurate information and finds answers when unsure.

• Acts as a role model and always presents oneself as a credit to the Company and encourages others to do the same.

• Performs all other related and compatible duties as assigned.

• Must be able to work in a loud and smoky environment.
• Must be able to work in warm/cold temperatures and/or weather conditions.
• Ability to stand and walk, and mobility to move easily around work area for entire shift
• Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 20 lbs.