Sportsbook Supervisor

A Sportsbook Supervisor will perform the following job duties:

• Oversee the day-to-day activities of the sportsbook, ensuring efficient operations and a high level of guest service.
• Supervise, train, and mentor sportsbook ticket writers, ensuring they adhere to policies and provide excellent customer service.
• Address and resolve any guest issues or disputes promptly and professionally, maintaining a positive guest experience.
• Ensure that sportsbook operations comply with all regulatory and company policies, including gaming laws and anti-money laundering protocols.
• Monitor the ticket-writing process to ensure accuracy in bets, payouts, and record-keeping.
• Assist with daily reporting, handle financial transactions, and maintain accurate records of bets placed and payouts made.
• Assist in creating and managing team schedules to ensure adequate coverage during peak and off-peak hours.
• Support sportsbook promotional activities, special events, and marketing initiatives to drive business growth.
• Provide feedback to management on operational improvements and contribute ideas to enhance the guest experience

• Must be able to use a computer and relevant software for job-related tasks.
• Proven ability to lead, train, and motivate a team in a fast-paced environment.
• Strong communication and problem-solving skills, with a focus on delivering exceptional guest service.
• Ability to handle transactions and record-keeping with high accuracy.
• A solid understanding of sports betting types, odds, and sportsbook technology.
• Familiarity with gaming regulations and compliance requirements.
• Willingness to work a flexible schedule, including nights, weekends, and holidays.
• Responsibility for understanding and adhering to all company and gaming compliance requirements.

• Must be 21 years of age or older

• Must be able to obtain & maintain an active Illinois Gaming License.

• Prior experience in sportsbook operations or a similar role within the gaming industry preferred.

• Must be able to perform basic mathematical functions and pass math assessment. 
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Ability to read, write and speak English.
• Ability to lift, push or pull to 25 lbs.
• Requires bending, stooping and reaching from floor level to approximately 6 feet high
• Always display a high level of confidentiality and integrity.
• Capacity to work well with others and handle stressful situations with ease.
• Possess effective learning skills.
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period.

• Salary Range: $19.00 per hour (plus tips)

• Benefits:  Full Time

• Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts