EXECUTIVE HOST

Manage player accounts and comps based on recorded play, earned points, comp availability and patron profitability. 

• Provide superior level of guest service. 

• Identify, solicit and register high-end players. 

• Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged. 

• Act as a guest liaison, handle issues & resolve situations to ensure smooth operations 

• Demonstrate a high degree of integrity / responsibility in handling Horseshoe Indianapolis assets. 

• Assist with the maintenance of players as required, including on and off property VIP special event coverage 

• Be available to meet and greet premium customers while they are on property. 

• Maintain a high level of visibility throughout the facility during the majority of the shift. 

• Maintains close ties with targeted customers through personal contact by phone and in person in order to generate incremental gaming revenues. 

• Monitors overall play (numbers of trips, theoretical win) of his/her Player Development player base. 

• Maintain an appropriate working knowledge of Indiana State Gaming Regulations and established Horseshoe Indianapolis policies and procedures. 

• Be knowledgeable of property, product, promotions, and events. 

• Must be able and willing to work evenings, weekends, and holidays. 

• Excellent interpersonal, communication, team building, and problem solving skills required. 

• Must have the ability to resolve stressful situations. 

• Must be able to make sound complimentary decisions based on tracked customer play. 

• Must be self-motivated and able to work under pressure, handle situations in a timely manner and work independently. 

• Analytical skills and customer service orientation required.

• Ability to perform multiple tasks in an efficient manner. 

• Proficient knowledge of Microsoft Office, Excel, and Word is required. 

• Assist with the execution of on and off property premium player promotions, events, and programs. 

• Maintain appropriate and professional attire. 

• Maintain an appropriate and professional business relationship with guests at all times 

• Update account information through utilization 

• Responsible for contacting casino guests and lists as assigned. o Duties included: Comp decisions and Patron Profitability 

• Scheduling / attending dinners and events 

• Sales of products / venues / events and relationship building. 

   

• High School Diploma or GED required. Bachelor’s Degree in Accounting, Business Administration, Finance, or Marketing preferred. 
• Host experience or two (2) years in a supervisory capacity in gaming machines or table games required; or an equivalent combination of education and/or work experience. 
• Ability and willingness to learn new systems as implemented by the company are required. 
• Able to communicate effectively in English, both verbally and through written communications is necessary. 

• Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License.

  ADDITIONAL REQUIREMENTS

• Responsible for fostering a fun environment. 

• Responsible for being gracious to all guests and co-workers. 

• Responsible for promoting a positive influence in the community and participating in company-sponsored events. 

• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. 

• Ensures that behavior and appearance are in compliance with established standards. 

• Maintains a professional work environment with management and staff. 

• Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting. 

• Must be able to lift up to 20 pounds. 

• Horseshoe Indianapolis Racing & Casino is a smoking establishment 

• Must be able to work in a highly populated fast-paced and noisy environment. 

• Access to general gaming floor.