Surveillance Officer Agent - Full Time (Citywide LV)

The Agent protects the assets of the Casino through the use of gaming and surveillance cameras.

• Operates a closed-circuit television (CCTV) system to monitors casino activities and prepares reports and logs. 
• Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. 
• Make recommendations and enforce state and federal regulations.  
• Adheres to all department, company and State regulations, policies and procedures. 
• Performs additional duties as assigned.  
• Consistently demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills. 
• Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.  
• Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.   
• Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same.  
• Adheres to all regulatory, company and department policies and procedures. 

• Preferred one year of games surveillance experience.
• Neat, professional appearance with good personal hygiene.
• Friendly, outgoing personality.
• Must be 21 years of age.
• Ability to interface effectively with public and co-workers.
• High school diploma or equivalent.
• Preferred Knowledge of all Casino/Hotel operations. 

Additional Requirements 

• A very fast paced environment. 
• Must be able to handle large amount of information and take the best action necessary to correct the situation.
• Requires all forms of dexterity and mobility throughout all shifts. 
• Use of office equipment and computers. 
• On going games protection training. 
• Provides training assistance to new employees. 
• Interaction with law enforcement and courtroom.
• High School diploma required or equivalent required.
• Satisfactorily completes 90-day surveillance training program. 
• Prior experience in a security, casino or surveillance related field preferred.  
• Must have the ability to operate a CCTV system. 
• Strong communication skills required, both verbal and written.  
• Must be able to work a flexible schedule to include nights, weekends and holidays. 
• Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time.
• Able to change schedule with short notice. 
• Will abide by all the State Gaming Board Regulations and all Harness Racing Commission Regulations.  
• Must be able to obtain and maintain the appropriate license through the Gaming Control Board.