Casino Cage Cashier and Caesars Rewards Representative

This position is responsible for meeting casino and patron cash needs and promoting the company’s customer loyalty program.

• Greets and welcomes customers, with a smile, as a company representative.

• Serves as Caesars Rewards and customer service Role Model for other team members.

• Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.

• Effectively and enthusiastically communicates the benefits of the tiered card program and provides players with a compelling reason to consolidate play.

• Cross-sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).

• Ensures each customer interaction results in increased customer confidence in Caesars Rewards.

• Resolves customer issues according to the Spotlight on Success model using Service Recovery tools.

• Follows all company policies and procedures, as well as federal and state law.

• Responsible for ensuring customer data integrity.

• Responsible for achieving excellent service scores, constantly raising the bar of service delivery.

• Creates and maintains customer accounts using Harrah’s computer systems.

• Maintains and is held accountable for all funds entrusted to him/her on a shift basis.

• Provides prompt, friendly, and courteous service to all guests, both external and internal utilizing the Spotlight on Service skills while building great relationships and delighting the guests.

• Conducts coin, chip, and coupon transactions for guests and team members.

• Acts as a source of information for guests or refers guests to the appropriate staff or facility.

• Understands various gaming regulations and passes quarterly exams.

• Redeems various marketing promotion coupons.

• Distributes cash to other departments, cashiers and the bank.

• Distributes chips to gaming areas

• Verifies revenue drops from the Count Room and accepts them into Cashier inventory

• Verifies and reconciles Cashier end of shift paperwork, cash, chips

• Cashes personal and obtains cash advances on credit cards for patrons.

• Processes casino credit applications

• High school degree or equivalent with previous demonstrated success in a money handling position

• Previous customer service or retail experience required.

• Team player with excellent guest relations skills, verbal communication skills, and a strong commitment to success

• Strong math skills with the ability to add, subtract, multiply and divide

• Excellent computer skills with the ability to enter, retrieve and interpret information from a computer

• Ability to maintain composure and excellent guest relations under all circumstances.

• Ability to memorize data concerning various events, promotions and services.

• Strong interpersonal and teamwork skills.

• Must be able to qualify for, obtain, and maintain a Gaming License from the State of Nevada Gaming Control Board

• Ability to maintain neat and orderly records and work

• Ability to write numbers and letters legibly

• Ability to count currency, coins, and chips of various denominations individually stacked or racked racks.

• Ability to pass quarterly exams on gaming regulations Ability to work in a “smoke filled” environment.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

 ADDITIONAL REQUIREMENTS

• Have good close and medium distance vision

• Manual dexterity skills including handling currency, coin, keys, chips and buttons

• Ability to differentiate between various colors of chips and coin wrappers

• Ability to push/pull up to 100 pounds and lift/carry 40 pounds

• Ability to lift full silver racks off a 4’ counter

• Capable of standing for long periods of time and walking, stooping, talking, hearing and reaching at least 2’ across the counter

• Ability to stand for long periods of time

• Mobility to move about the casino and work area

• Ability to reach, grasp, bend, squat, push-pull

• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.