Room Attendant (Harrah's Metropolis, Illinois)

JOB TITLE:

Guest Room Attendant

POSITION CODE:

188468

GRADE:

DEPARTMENT:

Hotel

REPORTS TO:

Hotel Supervisor

PAY TYPE:

MINIMUM AGE:

BENEFITS:

$16 Hourly

19 yrs of age

Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts

JOB SUMMARY

Responsible for cleaning guest rooms and ensure that each customer in the hotel is happy with the level of cleanliness and service..

HOW YOU WILL CREATE THE EXTRAORDINARY

• Demonstrate a working knowledge in the safe and correct use of all daily cleaning chemicals and proper operation of equipment as measured by routine inspection and by semi-annual testing by a supervisor.

• Demonstrate proper attendance according to company standards.

• Adjust and is flexible to meet changing work needs and demands.

• Works cooperatively with own and other teams to achieve common goals.

• Exhibits cooperative attitude while working on all job tasks, willingly assisting others.

• Demonstrates proper dress code, which includes proper display of the employee I.D. badge.

• Demonstrates proper use of safety practices in all procedures.

• Immediately report unsafe incidents or unsafe conditions when they occur to the supervisor.

• Demonstrate proper use of PPE (glasses, gloves, belts).

• Must assist patrons in answering questions and directing them to areas of safety during emergencies as directed by management, security, or marine crew members.

• Must attend OSHA and related safety training.

• Return equipment to proper location, in proper working condition, properly emptied of solutions, cleaned and ready for next use.

• Demonstrate proper equipment usage according to department standards.

• Demonstrate proper use of chemicals and MSDS sheets.

• Must be able to strip beds and pull unwanted trash from rooms.

• Clean and maintain assigned guestrooms, and other areas as instructed by supervisory staff.

• Customer concerns in the employee’s area of responsibility are handled immediately and reported to the supervisor for follow-up.

• Assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner always.

WHAT YOU WILL NEED

• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• High school diploma or GED equivalent preferred. 

ADDITIONAL REQUIREMENTS

PHYSICAL - Must be able to:

• Must be able to maneuver in casino areas, up and down stairs and reach above shoulder level.

• Able to push, pull and carry up to 100 pounds.                                                                                                                    

• Able to tolerate areas containing secondary smoke.

• Able to use and operate vacuum cleaners, floor cleaning equipment, dustpans, and brooms.

• Must be able to work around crowded areas.

• Must be able to read labels on chemical bottles.

• Able to stoop, bend, reach and pull around casino and restroom areas.

• Able to use finger movement and rotation wrist motion when cleaning and wiping surface areas.

• Able to read, write, speak, and understand.

• Able to tolerate cleaning chemicals without developing and allergic reaction.

MENTAL - Must be able to:

• Communicate directly with management, staff and guests.

• Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels, and other instructions.

• Must be able to work under stressful conditions