Caesars Entertainment
Poker Dual Rate Supervisor/Dealer
1021 Casino Center Drive, Robinsonville, MS 38664
Full-time
First seen by offpeak October 4, 2026
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- Responsible for dealers being upbeat and friendly while also taking responsibility for following dealing procedures and keeping proper game pace.
- Inspires with a clear direction and gets others excited about being a part of the company.
- Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
- Conveys positive energy and enthusiasm focusing on the guest interaction.
- Continuously improves service by assessing service problems using player feedback or data.
- Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.
- Immediately addresses service issues and follows up to ensure guest satisfaction.
- Keeps team well informed of property promotions and events and is present and visible at customer events.
- Takes personal responsibility for creating an atmosphere of luck.
- Ensures proper procedure is used by all dealers under supervision.
- Verifies all gaming table transactions in supervised area.
- Verifies issuance of credit after completion of all authorization procedures. Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures.
- Conducts assigned game according to procedure.
- Exchanges cash for gaming chips according to procedure.
- Cooperates with other Dealers when assigned to the same game (Craps).
- Controls pace of the game. Informs the Casino Games Supervisor of any request or unusual play.
- Must be able to stand for extended periods of time.
- Employees will be evaluated periodically to determine suitability to continue in dual-rate function.
- Position is located in a cigarette smoke environment.
- Inspires others by demonstrating a high level of commitment and energy in all endeavors.
- Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
- Conveys positive energy and enthusiasm focusing on the customer interaction.
- Thorough knowledge of all poker games and operations.
- Two years experience as a poker dealer in a casino environment.
- One year supervisory experience in poker room operations.
- Must be able to maneuver to all areas of the hotel
- Must be able to lift up to 10 pounds
- Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
- Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
- Must be able to work at a fast pace and in stressful situations.
- Must be able to read, write, speak and understand basic English.
- Must be able to respond to visual and aural cues.