Games Supervisor- Bingo- Full Time (Harrah's Ak-Chin Casino)

JOB SUMMARY

The Bingo Supervisor is responsible for monitoring and supervising the daily Bingo floor operations and ensuring that courteous, prompt and outstanding service is provided by all employees.

         HOW YOU WILL CREATE THE EXTRAORDINARY

• Responsible for interviewing, training, and selecting employees for the department 

• Conducts Performance Reviews in accordance with policies and procedures; provides feedback, coaching and development guidance as needed

• Reviews, analyzes and makes recommendations with respect to wage increases; promotions; or demotions as needed

• Responds to and handles employee complaints (grievances) in a timely and efficient manner

• Recommends or takes appropriate action when administering disciplinary processes in accordance with established policies and procedures

• Responsible for planning, supervising and monitoring the work of the team members in assigned area(s)

• Responsible for monitoring legal compliance with federal, state and gaming laws in addition to Company, property and departmental guidelines.

• Directly responsible for ensuring the proper training of Bingo Hosts, providing each trainer with the knowledge and appropriate direction to provide superior on-boarding for new hires.

• Exhibits sound decision-making qualities; motivates personnel and exhibits effective supervisory skills

• Possesses a thorough working knowledge of the various games and equipment in Bingo

• Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction

• Exercises appropriate discretion in identifying situations that require management attention

• Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate

• Familiar with the federal currency transaction reporting guidelines and implements the same

• Oversee all significant monetary exchanges to ensure prompt and accurate execution of every transaction

• Completes daily personnel assignments and reassigns personnel on floor based on business volume

• Responsible for key control and documentation

• Builds a rapport and coordinates daily functions with support services departments, especially marketing. 

• Must meet with all direct reports monthly and build trusting relationships with team members

• Coordinates with Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to the Bingo Manager.

• Ensure timely and accurate evaluations are given to direct reports with appropriate development plans, providing each with clear directives needed to meet departmental standards and achieve departmental and company goals

• Acts as role model; always presents oneself as a credit to Harrah’s and encourages others to do the same

• Provides superior guest service

• Ensure that all hosts are providing superior guest service

• Projects a positive upbeat, energetic attitude

• Adheres to regulatory, departmental and company policies

• Continuously research and provide recommendations and/or approvals for Bingo advertising and promotions.

• Other duties as assigned

• High school diploma, G.E.D. or equivalent experience is required   

• Minimum 12 months previous experience in either Slots, Keno or Bingo preferred 

• 3-5 years previous supervisory experience preferred

• Possess strong supervisory and leadership skills 

• Must project professionalism and possess excellent verbal and written communication skills 

• Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Slots, Keno or Bingo required 

• Demonstrated ability to get along with co-workers and work as a team across departments and levels of management 

• Must be able to read, write, speak and understand English 

• Must be flexible and able to work all shifts as needed 

• Present a well-groomed appearance and be energetic and outgoing

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Must be able to maneuver to all areas of the casino 

• Must be able to lift up to 40 pounds 

• Must be able to push and pull up to 75 pounds

• Must be willing to assist in keeping the casino clean 

• Must be willing to approach and converse with strangers 

• Must be able to bend, reach, kneel, twist and grip items 

• Must be able to walk and be on feet for long periods of time 

• Must have sense of urgency and keep up with fast-paced business practices 

• Must be able to work calmly and professionally in stressful situations 

• Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust

• Must be able to respond to visual and aural cues