Table Games Supervisor - Full Time (Harrah's Hoosier Park)

Supervises for the operations of table games on an assigned shift, placing special emphasis on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and team members.

DIRECTLY SUPERVISES: Dual Rate Table Games Supervisor/Dealer

HOW YOU WILL CREATE THE EXTRAORDINARY

• Essential functions of the Table Games Floor Supervisor will include training, selecting, directing work of Table Games personnel, maintaining production, appraising team members’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members’ questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring or implementing legal compliance matters.
• Inspires others by demonstrating a high level of commitment and energy in all endeavors.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all team members.
• Conveys positive energy and enthusiasm focusing on customer interaction.
• Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements.
• Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with teams.
• Immediately addresses service issues and follows up to ensure guest satisfaction.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful team members, sets realistic and measurable service standards, and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses team member performance issues, coaches for improvement and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date team member records, and completes performance reviews timely.
• Oversee the operations of assigned area, ensuring compliance with Indiana Gaming Commission regulations, internal controls approved by Indiana Gaming Commission, company standards and departmental policies and procedures.
• Ensure proper procedure is used by all dealers under supervision.
• Verifies all gaming table transactions in supervised areas.
• Maintains awareness of activity on games in area of supervision, settles disputes that may arise, escalating issues when appropriate.
• Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
• Directly responsible for customer service objectives.
• Verbally informs the Table Games Manager as well as surveillance of unnatural or irregular play.
• Presents oneself as a credit to the company and encourages others to do the same.
• Leads by example. Serves as a role model to all team members at all times.
• Supports department, property, and company initiatives without reservation. Perform other job duties as assigned.
• Other duties may be assigned at any time. 

WHAT YOU WILL NEED

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• High school diploma or equivalent required. Must have significant Table Games experience as a dealer and/or supervisor capacity.
• Excellent math skills and the ability to multi-task are required.
• Excellent customer interaction, analytical, critical thinking, and problem-solving skills. The ability to lead and coach is required. Well-developed interpersonal skills are a must. Enjoys entertaining and communicating with the public. Must have a professional appearance and be team player. Successful completion of the Caesars Entertainment Supervisory Leadership Assessment Profile is required.
• Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable to initiate conversations and create a fun environment for guests and maintain an effective working relationship with all other departments. 
• Flexible with working various shifts, weekends, holidays, and long hours if applicable. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
• Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company- sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.

ADDITIONAL REQUIREMENTS

• Must be able to stand and/or sit for long periods of time (minimum of 2-4 hours intervals).
• Must be able to respond to visual and aural cues.
• Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer.
• Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack.
• Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises, and bright lights.
• Must be able to obtain and maintain a license from the Indiana Gaming Commission.  Will require access to all general areas of the gaming facility and back-of-house areas.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.